Customer Survey Email Scam

Scammers are posing as reputable companies and sending fake customer surveys in order to commit identity theft.

Who Is It Targeting: Consumers

What Is It:  Victims receive either an email or text message with the opportunity to complete a customer satisfaction survey with the hopes of receiving $50 gift card for completion. In some cases, this survey is a ploy to get personal information like an address and credit card number, which could potentially expose victims to identity theft.

What Are They After: Bank account number, payment

How Can You Avoid It:

  • Customer surveys from legitimate business do not ask for credit card numbers or banking information.
  • If a company does ask for an address or email, always read the privacy policy to see how your information may be used.
  • Do a quick search online to see if the survey has a scam alert before completing it.

Anyone can be a victim of identity theft, anyone can use our services, and anyone can help us help others. If you found this information useful, please consider donating to the Identity Theft Resource Center to help us keep our services free to the public.

For full details of this scam check out this article from The Telegraph.

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