ITRC Fact Sheet 111
Victim Impact Statements

This guide covers: 

From the moment they discover the theft, most identity theft victims find they must take an active role in clearing their names and bringing the imposter(s) to justice. As in the other aspects of the case, ITRC feels it is important that the victim continues to be active, either in person, through a written statement, or both.

One victim that ITRC helped was unable to travel to the courtroom, but with the court’s permission was allowed to videotape her victim impact statement. The prosecutor later said that it was well received by the court and may have made a difference in sentencing.

In many cases, victim statements serve to educate judges about the long-term effects of identity theft, a crime they may not often encounter. Victims quickly find out that real courts are not like the ones we see on television. Judges deal with robbery, rape, murder, and violent and brutal attacks on children and “helpless” victims on a daily basis. These crimes make identity theft appear less invasive in - and to - the victim’s life. Identity theft victims don’t have bruises to show. They’ve been forgiven most of the financial loss. So, some may still see this as a victimless crime.

It falls to the victim to clearly explain otherwise, in language that the court can consider. The victim needs to speak in terms that a judge can include in his/her deliberations. Please remember that hysterics and rage aren’t appropriate, no matter how upset you are. Identity theft victims have indeed been harmed, but it must be kept in, and presented in, perspective so that the judge can take you seriously.

A victim impact statement will help the district attorney or prosecutor to put a real face to the crime, to show it in living color. It is your responsibility to educate the judge and probation department about your needs and your reaction to this crime. We recommend you also refer to ITRC Fact Sheet FS 109 - The Court Experience, to completely understand your role in the courtroom and what will occur. ITRC Fact Sheet FS 107 - Reasonable Requests a Victim Can Make of the Court discusses restitution options.

When to Use a Victim Impact Statement:

Typically there are two times a victim impact statement should be sent to the court:

  • Actual Hearing:
    Should you decide to submit a victim statement for the hearing, it should be mailed at least one week prior to the hearing so the judge can read it along with the prosecutor’s brief. Your statement may include a brief summary of the case and the financial and emotional harm you suffered. If you fear for your life, you should discuss this prior to the arraignment with the District Attorney so he/she can indicate your fears to the judge. This is not the time to discuss sentencing. If you bring copies of your statement to the court, bring four sets – for the judge, prosecutor, defendant’s attorney, and one for you for your records.
  • Sentencing Hearing:
    This is after the trial is complete. Again, we recommend you send the letter to the court ahead of time so the judge has time to read it before coming to the bench. You may also choose to speak to the court yourself. Some victims send a letter and make an oral statement. If this is how you decide to proceed, it is vital that you limit your oral statement to about three minutes. You should highlight the important points you wish to share. This should not be the same statement you sent to the court previously. Talk with the prosecutor to find out what he/she advises you to include as a sentencing request. You may even want the prosecutor to read your statement prior to sharing it with the court and give you feedback.

If you are unwilling or unable to be in the courtroom, you do not need to attend unless you receive a court order to appear. However, being there gives some victims the sense of closure they seek.

What NOT to Say in an Impact Statement:

  • It is not an opportunity to vent your anger at the law enforcement and judicial systems. You must always show respect to the judge and the position he/she represents.
  • It is not the time to review the entire case; that’s the prosecutor’s job.
  • It is not a time to be wordy. Avoid repetition. Brevity and accuracy are important.
  • It is not a time to explode with an emotional outburst at the imposter or be overly dramatic.
  • It is not a time to expect a confession from the imposter or to ask “Why did you do this?” The imposter’s “apology” might work against you if interpreted as remorse.
  • It is not the time, or document, to provide any personal identifying information.


What a Victim Impact Statement Accomplishes:

  • It is a business letter that respectfully and clearly states the financial, emotional, and criminal burdens this action has caused you and your family.
  • It is an opportunity to request reasonable restitution for out-of-pocket expenses you’ve incurred.
  • It is an opportunity to let the court hear from the victim of the crime.
  • It is an opportunity for you to request a reasonable sentence, what you would like to see.
  • It is a chance to suggest to the judge to consider requiring psychological counseling, anti-theft counseling, and long-term probation for the defendant.
  • It is a chance to request that the judge prohibit the criminal from ever having your or anyone else’s personal information in his/her possession again, to prevent re-offending.
  • It’s a chance to briefly educate the court about the long-reaching ramifications of identity theft.
  • Most importantly, it is a time for you to get some closure. The very act of telling the court that you have been injured, knowing the judge has heard your pain, closes a door for many victims.


Recommended Format:

We recommend you write your comments like a business letter. Write short paragraphs, which are easier to read. Organize your thoughts to avoid repetition. Spelling and grammar definitely count.

Ask the DA or the probation officer the best way and time to send this to the judge. Also remember that all documents submitted to the court or read in court become part of the public trial record. If you don’t want something publicly known, then don’t include it.

The Identity Theft Resource Center thanks Mari Frank, Esq. for parts of the following format. You can find examples of victim impact statements in her book, From Victim to Victor (footnote 1). We recommend the entire statement not exceed TWO pages.


The Honorable __________________________

County of (name) Superior Court

Dear Judge (name):

First section - in your own words, thank the judge for the opportunity to present your statement.

Second section – One short paragraph to summarize the next four sections. (This is a writing technique called “tell them what you are going to tell them about.”)

For example, “I am a victim of identity theft. On (date), (name) stole over $50,000 from credit grantors using my name. For more than 14 months he used my name and Social Security number, opening 15 accounts across the country. In doing so, he caused my family great emotional stress due to repeated calls from collection agencies, a loss of more than 180 hours of my time and required me to spend $350 in out-of-pocket expenses to clear my name. To this day, I have still not been able to resolve three accounts, and have been turned down for a loan on the home of our dreams.”

Third section – The Burden on the Victim. This is the time to summarize your efforts to clear up the problem caused by this crime. Tell about the hours you spent, the numerous letters and phone calls you made, fraud alerts on accounts, changing accounts, getting a new driver’s license number, dealing with credit grantors and governmental agencies. Bring your victim notebook (see ITRC Fact Sheet FS 106 – Organizing your Identity Theft Case. Were there any long-term effects such as refused credit or the loss of a job due to a DUI by the imposter? Keep it short and be specific.

Fourth section – The Emotional Impact. How did this affect you and your family emotionally, medically? How did this affect your family, relationships and employment? Did this crime cause a change in your lifestyle or your personality? Give examples and some details to prove your point, but don’t beat it to death.

Fifth section – State your respectful requests of the court in terms of sentencing (See ITRC Fact Sheet FS 107). This is the time to ask for a Letter of Clearance (Declaration of Innocence) or to ask for the court’s assistance in clearing up any ongoing problems. It is also a time to request of the court to prohibit the defendant from ever possessing any documents with your identifying information. Then write a short conclusion. This is your final opportunity to briefly explain why you hope the judge will take this crime seriously and consider your requests.

Finally - Thank the court for their attention and sign your name. Attach copies of any documents that you want the judge to consider, including time logs, receipts for costs, and time expended.



As more cases of identity theft get to court, judges will become more aware of the intricacies involved in these cases. They will become more attuned to victims of these crimes and what they suffer. Many of you will be pioneers in the courtroom, opening or closing judicial minds about identity theft. Your case, statement, and demeanor will affect those that follow, and may make the difference in what type of sentence your imposter receives.

In many cases, the sentence may not include jail time. While jail time may be your goal, it may not be realistic. Talk with the prosecutor to learn what sentence you can realistically expect. They know the judges and what each judge will accept. Working with the prosecutor, you help yourself to make the biggest impact on the court.

Footnote 1: From Victim to Victor was written by Mari Frank, Esq., a nationally recognized ID theft expert and attorney. From Victim to Victor: A Step-by-Step Guide for Ending the Nightmare of Identity Theft, by Mari Frank, Esq. with Dale Fetherling, Porpoise Press, 1998.

This fact sheet should not be used in lieu of legal advice. Any requests to reproduce this material, other than by individual victims for their own use, should be directed to This email address is being protected from spambots. You need JavaScript enabled to view it..

ITRC Fact Sheet 110
Criminal Identity Theft: A Guide to the Crime


This guide includes:

What is criminal identity theft?

Criminal identity theft occurs when an imposter provides to law enforcement another person’s name and personal information (such as a drivers’ license, date of birth, or Social Security Number) during an investigation or upon arrest.  This includes the use of counterfeit documents using another person’s data.  The imposter may fraudulently obtain a driver’s license or identification card in the victim’s name and provide that identification document to law enforcement.  Or, the imposter, without showing any photo identification, verbally provides the name and personal information of another individual.

In many cases, the imposter is cited for a traffic violation or for a misdemeanor violation.  The imposter signs the citation and promises to appear in court.  If the imposter does not appear in court, the magistrate may issue a bench warrant, but the warrant of arrest will be under the victim’s name.  The identity theft victim will probably not know there is a warrant of arrest issued under his or her name.  The victim may unexpectedly be detained pursuant to a routine traffic stop and then subsequently arrested because of the outstanding bench warrant.

In some cases, the imposter will appear in court for the traffic or misdemeanor violation and plead guilty without the victim being aware of this event.  This in turn establishes a criminal record for those actions; however, that record is now in the victim’s name. In other cases, the imposter is arrested and booked at the county jail for a felony or another serious public offense, such as a DUI.  This arrest or court information is then recorded in the countywide data base and is usually transferred to the state’s criminal records database. From there, it may be forwarded to the national crime index database, at the National Crime Information Center (NCIC).

Criminal Record Databases

A criminal record is created when the imposter is first “booked,” or a warrant of arrest is issued.  The problem is that the information in the criminal records database is for that of the victim, not the imposter.  The information is also likely to be entered into the FBI’s National Crime Information Center (NCIC) database.

Some identity theft victims, unaware of the earlier criminal activity by the imposter, may learn of the impersonation when the victim is denied employment or terminated from employment. In these cases, the employer likely conducted a background investigation and had relied upon the criminal history found under the victim’s name.  The employer is legally obligated to inform the victim of the reason for the rejection of employment.  The burden of clearing one’s name within the criminal justice system falls primarily on the victim.  The victim must act quickly and assertively to minimize the damage. The responsibility to correct the erroneous data in the various criminal justice computer systems lies with the officials working within the criminal justice system.  There are no clearly established procedures for clearing one’s wrongful criminal record.

The purpose of this guide is to provide information on the steps you must take to clear your name. Be aware that the procedures to correct the record within the criminal justice databases are likely to be somewhat different from state to state, and even from jurisdiction to jurisdiction within the same state.


Organizing Your Case

In dealing with any identity theft issue, it is vital that you keep a detailed log of all conversations, including dates, names, phone numbers, and e-mail addresses.

  • Please note and record the time spent and any expenses incurred, as you might someday be able to request restitution from the courts.
  • Confirm conversations in writing, especially ones that directly deal with clearing criminal records.
  • Send correspondence by certified mail, return receipt requested.
  • Keep copies of all letters and documents for your files.
  • If you must correspond by e-mail, ask the recipient to verify receipt of the letter with the original message attached.
  • However, we must remind you that electronic messages are not secure and should be used sparingly.
  • Never send anything by e-mail that you would not want publicly published.

See ITRC Fact Sheet FS 106 - Organizing Your Case, to help you track your efforts.

General Steps to Clear Your Name

The following are general steps you must take to clear your name of the erroneous criminal record.  These procedures are likely to vary somewhat from jurisdiction to jurisdiction.

Working with Law Enforcement Agencies:

  • Contact the arresting law enforcement agency
    • Explain this is a case of misidentification and that someone is using your personal information.
    • Request that the arresting law enforcement agency indicate what form/s of identification or biometric data were collected or captured at the time of arrest or citation (fingerprints, photo). Get as much detail about the crime as possible. This information will help you to prove your innocence.
  • Contact your local law enforcement agency.
    • File a “false personation”/identity theft report.
    • Ask your local law enforcement agency to take prints and verify your identity and forward directly to the arresting law enforcement agency. They may want:
      • A full set of your fingerprints
      • Your photograph
      • Any photo identification documents such as a driver’s license, passport, or U.S. legal presence documents.
    • If fingerprints were NOT taken by the arresting law enforcement agency; use signature verification and any relative remarks made on the arrest or citation form by the officer, i.e. scars, marks, tattoos, and height and weight.
  • Request that the arresting law enforcement agency compare the prints and/or photographs to establish your innocence. Once your identity has been established, the arresting law enforcement agency should recall any warrants and issue a “clearance letter” or certificate of release (if you were arrested/booked) which you will need to keep in your possession at all times.
  • Request that the arresting law enforcement agency file with the district attorney’s office and/or court of jurisdiction the follow-up investigation.
  • Request that the arresting law enforcement agency change all records from your name to the imposter’s true identity or to John Doe if unknown.
  • Request the arresting law enforcement agency forward a clearance update to the levels of databases that must be cleared include city, county, state, and federal data bases.

Note: Due to authentication issues, most law enforcement agencies will only accept this information in person, or by submission from another law enforcement agency.

Working with the Court:

You will need to determine the specific law(s) in your state that enable you to clear your name in the court records. A judge or magistrate will be required to make this determination.

From the court you will need to request:

  • A declaration that you are factually innocent of charges based upon the follow-up impersonation investigation by the law enforcement agency, or declarations, affidavits, or other material and relevant information.
  • This action will change the name on the arrest records and the warrant of arrest to that of the imposter (if the true identity of the imposter is known).
  • Your name will then be known as an alias of the imposter.
  • The court should be requested to provide written verification for you to carry.


Frequently Asked Questions:

What if the victim of identity theft lives in one county and the criminal event including the arrest warrant, traffic citation, or criminal conviction originated from another county or state?

  • Work with your local law enforcement agency to follow the steps listed above.
  • Let the local law enforcement agency handle any communication of your identification information to the law agency that issued the warrant. 
  • Contact the Department of Motor Vehicles only if the imposter has compromised your driving record or driver’s license number.

What if law enforcement determines the victim’s innocence but doesn’t know the true name of the imposter?

In the event that the imposter’s true name is not yet known, request the “key name,” or primary name, is switched from your name to the name “John Doe” with your name noted as an alias.

What if the law enforcement agency does not believe that an imposter committed the crime/s and arrests the victim?

At this point the victim will need legal counsel.  The victim will also need to show any available evidence to prove that he/she was not at the location of the crime when it occurred in order to provide an alibi.  Employment work history and statements from witnesses should be effective.

What if fingerprints were not taken by the arresting officer when the imposter was arrested?

Use signature verification and any relative remarks made on the arrest or citation form by the officer such as scars, marks, tattoos, and height and weight. 

Are there any agencies that might help the victim?

The State Attorney General’s Office or the US Department of Justice may be able to assist.  See the ITRC State and Local Resources page for links to your state resources.

Should the victim hire an attorney?

This depends upon the severity of the case.  If the charges are serious and the resolution appears to be complicated and difficult, it would be a good idea to have legal counsel.  However, this is a personal issue to be decided by the victim.

Should the victim change their Social Security number or driver’s license number?

This depends on how severe the case and to what degree the identity has been affected.  Please see ITRC Fact Sheet FS 113 - Should I change my Social Security Number?  and ITRC Solution SN 11 - Social Security Change Check List regarding changing your Social Security Number.

In addition to working with law enforcement and the court system, are there any other steps the victim should take to clear his/her name?

We suggest that the victim check their credit report often for any indications that the issue may have crossed over into financial areas.  We recommend that victims check their credit reports every 4 months, using the free annual credit report system, and staggering the requests.  For more on this, please see ITRC Fact Sheet FS 125 - Federal Annual Credit Report or ITRC Solution SN 03 - Contacting the CRAs to Place a Fraud Alert regarding credit reports.

What additional considerations should I be aware of regarding employment?

Even though you may have cleared up the records with the local, state and federal systems, it is possible for negative information to still show up on a background report.  If this should occur, you must ask the company which background screening company they used.  You will then need to show your documentation of clearance to that background screening company in order to clear their records.  You will also want to provide the clearance documents directly to the employer to help defuse the matter.

Are there any precautions individuals can take to prevent becoming a victim of criminal identity theft?

There is no “early detection” system to alert victims of criminal identity theft.  However, you should take all the same precautions that you would take to prevent financial identity theft.  There are many simple things that can be done to protect your information from use by others, including criminal identity thieves.  Please see ITRC Section on ID Theft Prevention Tips under Victim Resources.


This fact sheet should not be used in lieu of legal advice. Any requests to reproduce this material, other than by individual victims for their own use, should be directed to This email address is being protected from spambots. You need JavaScript enabled to view it..

ITRC Fact Sheet 109
The Court Experience

A majority of identity theft cases never make it to court. Victims whose cases do go to trial may find valuable information in the following document. Additional resources can be found at your local Prosecuting Attorney’s Office, in the Division of Victim Witness Services.

Keep in mind, as you read this information, that each case is unique. What one victim experiences may not be your experience, even within the same jurisdiction and court. This general information is not meant to take the place of legal advice from an attorney, or advice from a DA victim assistance counselor. However, it might help you understand the complexities of the judicial process.

This fact sheet will cover the following topics:


(from Roles, Rights and Responsibilities: A Handbook for Fraud Victims Participating in the Federal Criminal Justice System – U.S. Department of Justice, Material # NCJ172830, pg. 12). Please note: these apply to federal crimes and your rights may vary, determined on the laws that govern court cases in your state.

In general, you have the right to:

  • Be treated fairly and with respect to your dignity and privacy.
  • Be reasonably protected from the accused offender, from verbal, written, implied or physical harassment or threat.
  • Be notified of court proceedings.
  • Attend all public court proceedings related to the offense, unless the court determines that your testimony would be materially affected if you heard other testimony at the trial.
  • Confer with the attorney for the government.
  • Request and have the court hear an order of restitution.
  • Prepare a victim impact statement about the crime’s emotional, physical and financial impact on you for inclusion in the pre-sentencing investigative report.
  • Receive information about the conviction, sentencing, imprisonment and release of the offender.
  • Receive information and referrals to programs that can help you.


Throughout the process of clearing your name, you have filled out a number of affidavits. On these forms is some information you might not want publicly known. This could be your new driver’s license number, mother’s maiden name, former addresses or names used, new address, birth date and account numbers.

Many victims do not know that you may request that identifying information be redacted (blackened out) from documents being put into court records or given to the defense attorney during discovery. Unfortunately, we have heard of cases where the perpetrator has gotten these documents and now has even more information than he/she originally had. Talk with the detective and DA on your case about your options. These will vary from jurisdiction to jurisdiction.


Throughout the court process, take detailed notes. Note names of people who testify, the name of the judge, DA, court reporter and even the probation officer. Write down who said what, judicial rulings, anything the defendant says. Jot down questions about things you don’t understand or items you feel were ignored. You can ask the DA or victim assistance counselor about those later.

  • Dress in business attire. Impressions do count and the judge/jury will be aware of your presence. Your attire will reflect your seriousness, credibility, and respect to the court.
  • Do not interrupt the attorneys or the judge. You are a guest in the courtroom. You may be the victim, but this is not about you. It’s about the defendant. Keep any emotions of anger, frustration, or pain well under control. If you must say something of vital importance to the DA during the hearing, write it down on a slip of paper and hand it to the bailiff/marshal for delivery.
  • Do not approach the attorney or the judge without an invitation.
  • Talk with the DA on your case before the trial or hearing begins. Ask what to expect at that hearing and if your testimony or a victim impact statement is appropriate at that time.
  • Have four (4) copies of your victim impact statement printed and ready to present to court. This is the time to mention your out-of-pocket costs for restitution. Include a separate sheet with the financial statement of detailing costs. Attach copies of the receipts to your financial statement.
  • You might also say a quick hello in person to the DA when you arrive, just to let him/her know you are present. The bailiff or marshal can point the DA out to you before all hearings begin.
  • If you are to testify, you usually will be told ahead of time, and receive either a subpoena or summons to appear. Someone from the DA’s office will usually go over your testimony prior to your appearance.
  • Remember that any comments you are asked to make should be brief and to the point.


The following are common terms in the process. However, each case is different and yours may vary from the outline below.

Arraignment: This is when the defendant comes before a judge for the first time, to answer the accusations made by the “state.”

Pretrial Readiness Conference: Usually a meeting in the judge’s chambers. This is when the prosecutor shows or discloses (disclosure) all the evidence they have collected in a case to the defense attorney so that they may adequately prepare the defense. It is also a time that the possibility of a plea bargain may be discussed. You probably will not be present during this phase.

Plea Bargain: A Plea Bargain may be made and accepted any time during the process, as long as a jury has not yet announced its verdict.

Preliminary Hearing: The first hearing of the evidence before a judge. The preliminary hearing judge determines if there is sufficient evidence to hold the defendant over for trial. The judge may ask if the defendant waives his/her right to a jury trial.

Evidentiary Hearing: A hearing to discuss the validity of evidence that will be considered during trial.

Judge or Jury Trial: A case is tried before a ruling body, either a judge and jury, or just a judge. All defendants have the right to have a case heard before a jury of their peers. Or they can waive (give up) that right and agree to a hearing (trial) before a judge. In trials before a judge only, the judge rules both on the points of law and the innocence or guilt of the defendant.

Sentencing Hearing: The sentencing hearing is the time when a judge sets the punishment if a defendant is found guilty. Prior to this hearing, victims in the case will be contacted by the Probation Department and interviewed. It is the responsibility of the Probation Department to determine emotional, physical and financial damages to victims, and to consider that information in their recommendations to the court regarding sentencing.

Review Hearing: Some judges maintain jurisdiction over a case after sentencing. This is a way to make sure that all terms of sentencing and probation are being met, and that the convicted defendant is following those terms.


The Arraignment:
You probably will not be asked to speak at this hearing, and may not be involved. Sometime after the arraignment, someone from the DA’s office may contact you to let you know about the date of the trial.

Depending on your city or county, you should expect that this DA will not be the DA who later will try the case. Frequently, victim contact is just an administrative function, and the DA’s rotate this duty. If you become aware that your perpetrator has been arrested, and you have not been contacted by the DA, you should call the DA’s office and ask for the calendar coordinator. You may need to be persistent.

If you are involved in the arraignment, you will be a spectator. Typically, the defendant will go up to the front of the room along with his/her attorney. The court will read the charges and ask how they plead. Expect to hear the words, “Not guilty.” Do not react to this; this is just a legal process. The judge will quickly review the DA’s charges. Then the judge will set a preliminary trial date, a readiness hearing date and decide bail.

The Trial:
Keep in mind that this is the people’s case, represented by the prosecutor, not yours. The DA may not present the information you wish. He/she may not focus on points you think are important and may even settle for a plea bargain without consulting you.

Many things figure into the way a prosecutor presents a case. The prosecutor must consider the type of penalty asked for, and how many counts (acts of criminal behavior) are charged in the case. For example, sometimes your case is just one of several cases that are being charged against an alleged imposter.

The DA will focus on the crimes that have the best chance of successful prosecution, or that hold the highest resulting penalty. Those crimes may not be yours. Sometimes a DA has a wealth of criminal activities to prosecute, but going after each incidence won’t help improve his/her case. The judge might see such actions as persecution, or a waste of time. Be aware that the penalty might not change between 31 counts and 15 counts in a specific case.

Again, take notes. Keep your cool and act in a professional manner. You may not even need to say anything until the imposter is found guilty and the court moves into the sentencing phase. If you are called to testify, follow the directions given to you by the DA’s office prior to trial.

This is the time to submit your first copy of the Victim Impact Statement to the judge. See ITRC Fact Sheet FS 111 - Victim Impact Statements on how to write this letter.

If the defendant is found guilty, the judge will set a date for sentencing. If, however, a plea bargain has been struck, the case will move directly to sentencing. You will be notified of the date of this phase and you should talk with the DA prior to this date. You should also talk with the Probation Officer assigned to the case.

Typically, the Probation Department will talk with you, possibly by telephone, as well as with the defendant. The probation officer will want to find out how you have been affected by this crime, how you have been harmed and your ideas about sentencing. We suggest you look at ITRC Fact Sheet FS 107 - Reasonable Requests a Victim May Make of the Court and ITRC Fact Sheet FS 111 - Victim Impact Statements.

You have the right to submit a written Victim Impact Statement. If you want, you can also make a statement in court. The judge must read anything you submit to the court, prior to sentencing. Please do yourself a favor: Prepare a statement, keep it concise, accurate, clear, and complete. This is the best way to have your message heard clearly by the court. You may attach a financial statement detailing your costs and expected costs; include copies of any receipts that verify expenses.

Review Hearings:
If the imposter is found guilty, the judge will pass sentence. That sentence may include probation with review hearings. The Probation Department will give a report to the judge regarding probation progress (or lack thereof), and law enforcement is also permitted to search the convicted felon’s residence, car, person and belongings for any probation violations. Before a Review Hearing, victims who suspect that the felon is breaking probation or the law should notify either the police detective that was on the case or the assigned probation officer. Review Hearings give victims another chance to address the court, especially if probation violations affect them.


Acquittal: A legal finding that the defendant has not been proven guilty beyond a shadow of a doubt.
Action: The case, cause of action, before the court.
Affidavit: A written statement of facts made under oath before a notary or court officer.
Arrest: To hold a suspected criminal with legal authority. Unlike in TV, this may not be a dramatic event but rather a person walking into the police station and turning themselves in to authorities.
Bail or Bond: A court-ordered monetary amount to be given by the defendant and held in trust by the courts to guarantee his/her future appearance in court. This is often done through a bail bondsman.
Bench warrant: An order issued by a judge for the arrest of a person.
Brief: A written summary and argument of the appropriate laws that pertain to this case, presented to the court by the attorneys in the case, biased to each point of view.
Continuance: A postponement, for good cause, of the scheduled court date.
Defense attorney: The lawyer hired by the defendant, or an attorney appointed by the court. This could also be a public defender.
Defendant: The alleged imposter (everyone is innocent until proven guilty).
Deposition: An oral statement made by a person before a court reporter, captured in writing and considered advance testimony.
Dismissal: The dropping of a case by a judge without further consideration.
District Attorney or Prosecutor: The lawyer who will prosecute the case for the city/county/state. They do not represent you, the victim, and you cannot dictate their actions or decisions. However, they will help to make sure your feelings are considered in the sentencing and do look out for your interests in general.
Docket: The list of cases on a court’s calendar.
Forgery: The act of making or altering a written document for the purpose of fraud or deceit; for example- the signing another person’s name to a check.
Fraud: Intentional deception which results in injury (physical, emotional or financial) to another.
Libel: A false statement made in writing, print or picture, which injures the character or reputation of another or exposes them to public ridicule.
Mediator: A person (often an attorney or retired judge, either appointed by the court or mutually agreed up by both parties) who listens to a case and facilitates agreements. An arbitrator has the authority to make a ruling.
Motion: A written request to the court for an order/ruling in favor of the applicant.
Overruled: In court, a judge’s rejection of the attorney’s objection to a question by the opposing side.
Own recognizance (OR): When a defendant is released without bail, after promising to appear, using his/her word as bond.
Plea: The defendant’s answer (guilty or not guilty) to the charge(s) made against him/her. The combined complaint and answer are called “pleadings.”
Probation: A period of time when the Probation Department monitors a convicted defendant. Probation requires regular meetings with an officer of the court to ensure that all terms of a sentence are met.
Released on recognizance (ROR): when a defendant is released without bail, after promising to appear, using his/her word as bond.
Remand: A court’s ruling to send a case back to a lower court for further action.
Restitution: The court-ordered payment by a defendant to victims for damages.
Search Warrant: A judge’s order that allows law enforcement to search for specifically designated items of/at the defendant’s person, property or premises.
Slander: Similar to libel, but applies to oral statements.
Stayed: As in, “jail time is stayed.” For now, that part of the sentence is not being executed; the defendant is not required to do that portion of the sentence.
Subpoena: An order directing: 1) a person to appear in court to testify, or 2) certain documents are brought to court.
Summons: An order to the defendant to appear in court to deal with a legal issue.
Sustained: In court, the judge agrees with the attorney’s objection to the opposing attorney’s question. The witness should NOT answer the question. In some situations, the attorney may try to reword the question and find another way to ask it so that the opposing attorney has no grounds to object.
Tort: A wrong or injury that does not grow out of a breach of contract and for which one is entitled damages, for example: fraud, slander or libel.
Waive: To give up or relinquish, as in “do you waive your rights?”


This fact sheet should not be used in lieu of legal advice. Any requests to reproduce this material, other than by individual victims for their own use, should be directed to This email address is being protected from spambots. You need JavaScript enabled to view it..

ITRC Fact Sheet 108
Overcoming the Emotional Impact

This guide covers:

You’ve been spending hours writing credit card companies, calling merchants and spending time on hold with credit bureaus waiting to report the crime and request your credit report. Each time you answer the telephone or go to the mailbox, you wonder what new bill will appear. The idea of dealing with yet another collection agency or a newly discovered credit card leaves you filled with dread, rage, and helplessness.

Identity theft is a complex problem. It is NORMAL for this crime to have an emotional impact on you and your family. In fact, it would be unusual if it did not. At one point or another, victims of identity theft may feel overwhelmed by the psychological pain of loss, helplessness, anger, isolation, betrayal, rage, and even embarrassment. This crime triggers deep fears regarding financial security, the safety of family members, and the ability to ever trust again.

Dealing with the mess left by an imposter is only part of your job. This crime, like other long-term crimes that involve repeated emotional abuse, can affect not only your emotional stability, but that of your family. So, while you take care of the paperwork, don’t forget to leave a little time to work on healing your and your family’s emotional wounds.


Be prepared for a roller coaster ride of emotions. As effects of this crime sink in you may well find yourself cycling between denial (This is not happening.) and rage (How dare they!), endless questioning (How did this happen? Why me?), and hopelessness and vulnerability (Nothing can protect me.). Few people are emotionally prepared for the impact of identity theft. There is a loss of innocence and trust associated with this crime. You may also have to deal with the fact that someone you know personally may be involved in the theft. That’s a lot to absorb.

Finally, you may feel stonewalled by the very people you turn to for help. Identity theft is a difficult crime to solve, and the wheels of justice are still very squeaky. Be patient with yourself and with those who want to help.


While it might take some time to straighten out the paper trail, it is important for you to regain your emotional balance as quickly as possible. The feelings you have are valid. You have been harmed. Recognizing and accepting your fears, apprehensions and frustrations is the first step.

They might even sneak up on you, unexpected, sometimes long after the original crime, triggered by a situation most people would just shrug off. Such emotional floods are a part of the healing process.

  • Embarrassment is a waste of time and energy. Some people become embarrassed about becoming an identity theft victim. They feel ashamed and that they did something wrong or maybe deserved to have this happen to them. No one deserves to be a victim of identity theft. We all do foolish things, moments we would give anything to get back, and do just the opposite. That’s in the past and beating up on yourself will not make this go away.
  • You are not alone. In 2012, there were an estimated 12.6 million new victims of identity theft (Javelin). There are state and non-profit programs available to help you. You don’t need to go through this experience alone.
  • Appreciate the value of a support team. The emotional damage and isolation you feel can be compounded if you believe family members or friends don’t understand what you are going through. The reality is that people who have not gone through identity theft may not realize the on-going impact of this crime. Many victims find that after they explain how they feel, and ask for on-going support, their support team is more open to being there through the long haul.
  • Personality Changes. It’s not surprising that something like identity theft may cause a certain amount of personality changes including the ways you relate to others. Identity theft undermines our belief in the trustworthiness of others. Identity theft is life-altering; the amount of change depends on many factors including your own ability to overcome adversity. However, if you feel the changes have gotten out of hand, or people on your support team raise some concerns, you may want to seek professional or spiritual help from someone who understands identity theft victimization.


  • Recognize your emotions. An emotion is your reaction a situation. While it may not always seem like it, your reaction is under your control. When you say, “He made me angry,” you are mentally giving another person your power over your reaction. He didn’t make you angry – in that split second, without conscious thought, you chose to become angry. That awareness is a step in regaining control over the situation.
  • Be consistent and organized. In terms of paperwork, consistence and organization are key. Keep track of whom you talk with and what needs to be done next. Keep a journal with a calendar of “things to do.” If you can control the process, you will feel more empowered.
  • Don’t forget the rest of your life. Emotionally, at times, it is going to feel like you have no control over your own life. You might feel battered and bounced from one person or agency to another in your quest to clear your name. While identity theft seems all-consuming, it is important to acknowledge the other parts of your life that this crime has not touched. Focus on your accomplishments in life, both in the past and currently. Work to keep balance in your life and not let your identity theft case become your life.
  • Accentuate the positives. Eventually, some victims find a gift in identity theft. They learn how powerful they truly are under tough circumstances. They find an assertiveness they never exercised before. They learn how to talk with high level people and get what they want, sometimes with a boldness they never knew they had. In addition, they find who their true friends are.


  • Be kind to yourself. Don’t let cleaning up the problems left by identity theft become a full time job. Take the time to pamper yourself and your support team. Now is the time to take advantage of those two-for-one dinner coupons, offers from others to babysit your kids, and friends willing to carpool or help with the housework. This is not a time to start a new diet. Listen to your body. It will tell you what it needs – rest, a massage, a day at an amusement park, comfort foods (in moderation), a night at a comedy club, or a long bath.
  • Exercise. Exercise is a wonderful way to relieve stress and get away from the telephone. Take a long walk in the park, at the beach, or around your favorite lake. Play a round of golf or tennis, go horseback riding, swim some laps or go fly a kite. Learn a new sport or hobby.
  • Set limits. Finally, don’t be afraid to say “no” to requests for your time. Speak out when you feel taken advantage of by others.


Identity theft plays havoc on someone who is financially responsible for others or who is their family’s sole source of financial support. This crime may threaten your credit rating, your ability to get a loan, tenancy or employment. It may even temporarily complicate a number of other issues in your life. However, please know you have not let your family down. You did not cause this to happen. You are an innocent victim.

We find that being honest with other members of the family removes some of the weight from your shoulders. You need to hear them say they don’t blame you. You have enough to deal with in the paperwork alone. Let your loved ones and friends be there for encouragement and support.


Whether you know the imposter or not, you may give a lot of thought to the person behind the act.

If you know the imposter: You may feel more pronounced feelings of betrayal, especially if the person was a friend or family member. It may be very difficult to turn this person in to the authorities. The decisions you now make have many ramifications, for you and for those who know both you and the imposter. You might want to seek counseling, either to help you make your decision or live with its consequences. Please refer to our ITRC Fact Sheet FS 115 – When you Personally Know the Identity Thief.

If the imposter is unknown: Victims often report a feeling of insecurity, wondering if the person standing next to them in the market or walking past them on the street may be the imposter. They may distrust everyone, feeling tremendously vulnerable. In order to function, it’s important to focus on the crime and not the criminal.

To everyone: Although you may wish the criminal be brought to justice, the reality is that this may not occur. The primary goal is making sure that your identity is cleared.


Becoming active in a program that assists others is a step toward recovering from the emotional impact from this crime. Some crime victims find that by assisting others, and moving from their personal experience into a broader world, they begin the healing process. This might include: increasing public awareness, increasing corporate awareness, helping to increase understanding of this crime with law enforcement, or getting involved in community volunteer policing programs.


Without intervention, some victims can become so chronically dysfunctional that they are unable to cope any longer. They may be severely depressed – some symptoms are exhaustion, overeating, anxiety, drinking, forgetfulness, or an unwillingness to leave home or their bed.

Don’t wait until you feel lost at the bottom of a pit. Even if you don’t feel overwhelmed, talking to a trained professional who specializes in crime victims can be very beneficial. This could be a religious leader (i.e., minister, rabbi), a licensed counselor, psychologist, or psychiatrist. Getting help should never be considered a sign of weakness. You are going through a very stressful time and need to talk about your feelings.

The following is a partial resource list for those who may not be financially able to afford a private therapist themselves or who may need the name of a good therapy program. We also recommend you look in the front of your local phonebook under Crisis Intervention, Counseling and Mental Health.

  • Local religious leader- your pastor, rabbi or minister
  • Family Service Association
  • YMCA Family Stress Counseling Services
  • Your county Mental Health Association
  • Senior Citizens: The Agency on Aging and Independence and AARP has referral programs.
  • Many professional counseling associations refer clients to free or reduced cost programs.
  • Local hospitals often maintain lists of both governmental and non-profit assistance programs. Some sponsor clinics and support programs. Talk with the mental health department.
  • Many businesses have an employee assistance program. You may want to talk with your HR representative to find out about availability.
  • NOVA- the National Organization of Victim Assistance has a web site ( and can be contacted for referrals of victim assistance professionals in your area.
  • If you are concerned about restarting a negative habit such as smoking or excessive drinking again, seek help from one of the groups that you worked with before.


Many victims compare identity theft to rape, others to a cancer invading their lives. Many of the symptoms and reactions to identity theft victimization parallel those of violent crime. The following information is provided for your enlightenment and, perhaps, to reassure victims that what they are experiencing is not abnormal. The reaction to identity theft can run the full spectrum from mild to severe. Clearly, the complexity of the crime itself will also define the severity of the impact, as will any other traumatic events that may occur around that same time frame.

Impact: The moment of discovery.

  • Can last from 2 hours to several days.
  • Reactions include shock, disbelief, denial, inappropriate laughter, feeling defiled or dirty, shame or embarrassment.


  • Can last for several weeks or months, especially as other instances of theft are uncovered.
  • Physical and psychological symptoms may include: heart palpitations, chest discomfort, breathing difficulties (i.e., shortness of breath, hyperventilation), dizziness, clumsiness, sweating, hot and cold flashes, elevated blood pressure, feeling jumpy or jittery, shaking, diarrhea, easily fatigued, muscle aches, dry mouth, lump in throat, pallor, heightened sensory awareness, headaches, skin rashes, nausea, sexual dysfunction, sleep disturbance.
  • It is not uncommon for victims to frequently search through events trying to pinpoint what they did to contribute to this crime.
  • Anger, rage, tearfulness, overwhelming sadness, loss of sense of humor, an inability to concentrate, hyper-protectiveness, and a deep need to withdraw are all part of the psychological reactions to identity theft.
  • You may misplace anger on others, especially loved ones causing family discord. Those who tend to lean on unhealthy habits such as under or overeating, smoking, alcohol or drugs may be drawn to those addictions for comfort.
  • During recoil, victims may experience a sensation of grief. They may grieve the loss of: financial security, sense of fairness, trust in the media, trust in people/humankind and society, trust in law enforcement and criminal justice systems, trust in employer (especially in workplace identity theft), trust in caregivers and loved ones, faith, family equilibrium, sense of invulnerability and sense of safety, hopes/dream and aspirations for the future.
  • At one point or another, almost all victims will also grieve a loss of innocence, sense of control, sense of empowerment, sense of self and identity, and sense of self-worth.


  • In identity theft, this phase may come as early as several weeks after the crime and for others may take months or years. It usually depends on how quickly the actions of the imposter are resolved and cleared up.
  • For all victims, achieving balance and entering recovery will take awareness and purposeful thought.

* Dr. Charles E. Nelson, Ph.D is a psychologist and the director of the Crime and Trauma Recovery Program in San Diego, CA. This program has worked with crime victims and those who love them since 1976. Victims who wish to contact him directly may reach him at (858) 546-9255.


This fact sheet should not be used in lieu of legal advice. Any requests to reproduce this material, other than by individual victims for their own use, should be directed to This email address is being protected from spambots. You need JavaScript enabled to view it..


ITRC Sponsors and Supporters 





Go to top


The TMI Weekly

Breaches here, identity theft there and invasions of privacy everywhere... Should you be worried and, if so, how can you protect yourself? Sign up now to receive The TMI Weekly and get the latest hot topics in identity theft, data breaches and privacy and helpful information on how to protect your information.