Dear Rex,

A few days ago my son’s social security card was stolen and I’ve been taking the necessary steps to ensure his credit and identity remain in good standing.

Earlier today I placed a call to your department and was assisted by a woman named Wilma.  The level of expertise and assistance I received was second to none and made me feel very assured of your company and department.  It is quite an uneasy thing to experience and there is a high degree of uncertainty in the situation, but it is reassuring to know there are people I can call who not only know what they are doing, but also care about it to such a high degree.

I hope your entire department mimics the actions of Wilma and her professionalism.  If someone as helpful as she was picked up the phone everywhere I called, I think the world would stop spinning! 

Thanks for the help and support.  If I should ever need help in this regard again I know exactly who to call.

Best regards,

L.E. 08/22/11