Fact Sheet 106A
Your Case Log


This guide will provide you with the necessary tips and tools to organize your identity theft case effectively using one of three different methods.

Taking care of your identity theft case can become very complicated.  You will need to keep track of many details regarding different jurisdictions (law enforcement), and different fraudulent or unauthorized use of your identity.  It is crucial, both for you to remediate your case and if the case goes to court, to keep a detailed account of all the steps you have taken.

In order to become an effective, strong advocate for your case and repair your identity, it is vital to impose a form of organization for your case from the first day. 


The ITRC has designed an electronic case log feature into our ID Theft Help app. It is important to remember not to include any sensitive information in the case log feature.

When you download the ID Theft Help app, you can use the Case Log feature to keep track of all the details regarding who you have contacted, when, and what action you have taken. 

Download the app on iTunes for Apple devices and Google Play for other devices and begin using the case log feature right away

All of this information is housed on your device, not on a server, so it’s also important to remember to periodically print out a copy and keep for your records.  Also remember to print out a copy if you change phones.

Remember, this case log feature is not a substitute for a remediation plan.  Please call and speak with an ITRC advisor for your personalized plan.  Once you have received the plan, you can use the case log to keep track of where you are in the process.  The case log will feature a wide number of resources and phone numbers to help you in your efforts to track your actions.   

Below is an example of an entry you would make if you were a victim of financial identity theft and someone accessed your EXISTING account:

Using the search button, you can search for the name of the bank with the affected account.  For instance, if you bank at ABC Bank, you can do a search.  If it’s in our listing it will automatically pull up the contact information.  If you cannot find your bank in our listing, you can create a custom entry by using the custom feature.





If you prefer a non-electronic form of logging your case notes, your log is best kept in a bound booklet or ledger-type book.

From one victim:  I faxed a summary to each DA involved in my case.  I went through four of them.  That is not unusual.  I felt this would help them to understand what I felt were the pertinent points of my case.  My summary also became the basis of my victim statements.


You can use the same process as the handwritten process but on your computer.  Remember if you are entering this information into a spreadsheet, be sure not to include sensitive information such as your Social Security number or actual account numbers.  It is important to ensure that you have a clean PC and that you are staying up to date on security patches, and virus scans. Make sure you have updated security systems in place if you use a computer. 


As victims of identity theft, we are often left on our own, without a guide through the maze of reestablishing our good credit and name.  The Identity Theft Resource Center is here to help.  Please contact us with your questions.