ITRC Fact Sheet 105
Effective Communications: Making Allies and Getting Results
A Tool for Identity Theft Victims

This guide covers the following topics:

Over the years, the ITRC has developed strong, working relationships with law enforcement, governmental agencies and businesses. In doing so, we have drawn upon some well-documented laws of effective communication. They aren’t difficult, and anyone can use them effectively.


Organize your thoughts prior to any conversation. Identity theft cases can be complicated. ITRC Fact Sheet FS 112 - Enhancing Identity Theft Victim and Investigator Communications will help you to be succinct and focused. Write down what points you want to cover and what you want to accomplish.


Anger never works; people stop listening. You want to engage this person and convert him or her into an ally. If you are angry, delay your call until you can redirect your anger into positive, calm and effective communication. Be someone who acknowledges any attempt to help you. A “thank you” goes a long ways toward winning allies.

You - “I have a problem. You are trying to collect money on an account I never opened. How do I remove my name from an account opened fraudulently in my name?”
Them - “We just want to know how soon you plan to pay up.”
You - “I understand that you normally deal with people who haven’t paid their bills. My case is different. This is a case of identity theft. I didn’t open this account. How do I remove my name from this account?”



This fact sheet should not be used in lieu of legal advice. Any requests to reproduce this material, other than by individual victims for their own use, should be directed to This email address is being protected from spambots. You need JavaScript enabled to view it..