The Identity Theft Resource Center and the Federal Trade Commission routinely conduct focused research on the impact of identity theft in order to get a clear picture of the nature and aftermath of this crime. For the fifteenth year in a row, the number one consumer complaint to the FTC is identity theft, and targeted efforts are being made to help develop a broader picture of what identity theft really entails in order to establish the protocols that will lead to better prevention.

Join us on Wednesday, March 18 at 9:00AM (EDT) for a live event to discuss this important issue, along with the release of Identity Theft Resource Center’s research whitepaper – Identity Theft: #1 FTC Consumer Complaint 15 Consecutive Years. The keynote speaker for this event will be Terrell McSweeny, Commissioner of the FTC, who will speak on the data findings that have led to this top consumer concern. A panel of experts will discuss the issues surrounding populations heavily affected by identity theft and what all stakeholders can do to better understand and assist them.

Event Details

Wednesday, March 18


Google – Washington, D.C.

25 Massachusetts Avenue NW, 9th Floor

Washington, DC 20001

*See map below

The event is free, but space is limited. To RSVP, click the registration button below, or go directly to the invitation information page: Identity Theft:  #1 FTC Consumer Complaint 15 Consecutive Years.

For those who cannot attend the live event in person, live tweeting of the keynote and the panel discussion will take place. Use the hashtag #IDTheftImpact to join the conversation where we will be sharing statistics and facts from the findings on Twitter. Be sure to add the hashtag to your own comments or questions in order to display them publicly with regard to this event.

It is important to realize that all of our constituents, customers, and citizens need tools that are specifically designed to assist their needs. By bringing policy makers, regulatory officials, industry specialists and advocacy groups into this discussion we hope to come away with new ideas and strategies, as well as collaborative opportunities.



Terrell McSweeny Headshot


Terrell McSweeny

Commissioner of the Federal Trade Commission






Eva Velasquez, ITRCModerator: Eva Velasquez


Identity Theft Resource Center

Eva Velasquez is the President/CEO at the Identity Theft Resource Center, a non-profit organization which serves victims of identity theft. Velasquez previously served as the Vice President of Operations for the San Diego Better Business Bureau and spent 21 years at the San Diego District Attorney’s Office.  Eva has a passion for consumer protection and privacy issues and is constantly striving to educate the public about these important topics.  She is recognized as a nationwide expert on identity theft and has been featured in numerous news outlets.


John Breyault, National Consumers LeagueJohn Breyault

VP of Public Policy, Telecommunications and Fraud

National Consumers League

John joined the National Consumers League -- America’s oldest consumer organization -- in September 2008. John’s focus at NCL is advocating for stronger consumer and worker protections before Congress and federal agencies on a range of issues including telecommunications and technology policy, fraud, and consumer financial protections. In addition, John directs NCL’s anti-fraud education and advocacy campaign.

John has served on numerous Boards and advisory committees including the Federal Communications Commission’s Consumer Advisory Committee, the Commodity Futures Trading Commission’s Technology Advisory Committee, and the Board of the Arlington-Alexandria Coalition for the Homeless.


Andy Bucholtz, LexisNexisAndy Bucholz

VP of Market Planning

LexisNexis® Risk Solutions

Andy Bucholz is the Vice President of Market Planning for LexisNexis® Risk Solutions, where he is responsible for the strategy and product development of identity-based solutions within the LexisNexis Government division. In this capacity, he helps federal, state, and local governments stop fraud and recover revenue by leveraging the availability of public records data. Mr. Bucholz is a recognized expert and frequent speaker in the field of data aggregation technology as it is used to uncover fraud — an area in which he holds several patents. Prior to joining LexisNexis, he founded G2Tactics, Inc., a startup that built the first portable mobile license plate reader.


Lisa Schifferle, FTCLisa Schifferle

Attorney, Division of Consumer and Business Education

Federal Trade Commission

Lisa Weintraub Schifferle is an attorney in the Federal Trade Commission’s Division of Consumer & Business Education. At the FTC, she regularly speaks on identity theft and senior scams, training advocates across the country. Before arriving at the FTC, Ms. Schifferle spent eight years at the Maryland Legal Aid Bureau, as a Staff Attorney and Supervising Attorney. She received her B.A., summa cum laude, from Yale College and her J.D. from the University of Virginia Law School.


Shawn Tiller, IRSShawn Tiller

Director, Refund Crimes

Internal Revenue Service Criminal Investigation

Shawn Tiller is the Director, Refund Crimes, IRS Criminal Investigation and reports directly to the Deputy Chief, Criminal Investigation. Mr. Tiller was named to this position in August 2014 and is responsible for guiding the activities of the Refund Crimes headquarters staff and employees in four Scheme Development Centers sites across the United States. 

The Office of Refund Crimes is responsible for the detection of refund fraud, questionable refund schemes and return preparer fraud. The staff coordinates those activities with internal and external stakeholders to ensure a fair and balanced administration of the tax refund system. 





About the ITRC

Founded in 1999, the Identity Theft Resource Center® (ITRC) is a nationally recognized non-profit organization which provides victim assistance and consumer education through its toll-free call center, website and highly visible social media efforts.

It is the mission of the ITRC to: provide best-in-class victim assistance at no charge to consumers throughout the United States; educate consumers, corporations, government agencies, and other organizations on best practices for fraud and identity theft detection, reduction and mitigation; and, serve as a relevant national resource on consumer issues related to cybersecurity, data breaches, social media, fraud, scams, and other issues.




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