ITRC Solution 30
Clearing Financial Account Takeover

If you discover fraudulent account activity on a billing statement or by a collection notice for purchases and/or services you did not receive, it is necessary to take the following steps: 

NOTE: It is vital to check statements monthly as few financial institutions allow a “grace” period longer than the contractual agreement (on the back of your monthly statement).

If checks are involved, see ITRC Fact Sheet FS 126 – Checking Account Takeover and Check Fraud for details. A strong password on the account may help to deter a thief from changing the billing address or adding a name to the account so be sure to use capitalized and lower case letters, numbers and special characters whenever possible.


This fact sheet should not be used in lieu of legal advice. Any requests to reproduce this material, other than by individual victims for their own use, should be directed to This email address is being protected from spambots. You need JavaScript enabled to view it..