Dear Kat,

Many thanks for your help on the telephone as well as the information you provided in your email. Your advice has been followed and now I only hope the results will be positive in my favor.

It is a shame that people have to go through this process, and I am grateful for kind, patient and knowledgeable such as yourself are willing and able to provide assistance. I can't thank you enough and wish I could contact your supervisor to tell what a wonderful job you are doing in such difficult areas.

Many thanks,
P. 5/24/2013


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