Cody is knowledgeable, courteous, and skilled, and very helpful to me.  He is an asset to your company, and does good work. He has been very caring and of value to my case.  Thank you for your help.

RM

Hi Kat,

Thanks for all your help last year when I had identity theft happen. I got overwhelmed and probably didn't do everything I should have, but....I think things are mostly ok, thanks to you.

I thought the survey was gonna be about how good YOU were, so I finally do it, and it had nothing to do with saying how good you were....so...sorry.

I'd be happy to do a good customer service survey for you if you send me one,

Thanks

AA

Thank you Wilma for your immediate and thorough response. I will follow the steps you outlined and contact you again should I need to take further actions. Thank you again.

KB 6/3/2013

Dear Kat,

Many thanks for your help on the telephone as well as the information you provided in your email. Your advice has been followed and now I only hope the results will be positive in my favor.

I AM A CITIZEN OF AKRON,OH AND DO WISH TO THANK YOU [KAT] FOR BEING KIND, PATIENT AND HELPFUL AS I INQUIRED ABOUT THE BREACH OF MY PERSONAL INFO.


Hi Kat,

Thanks for all your help last year when I had identity theft happen.....I think things are mostly ok, thanks to you. 

I thought the survey was gonna be about how good YOU were, so I finally do it, and it had nothing to do with saying how good you were....so...sorry.

I'd be happy to do a good customer service survey for you if you send me one,

 

Thanks 

AA 01/08/2014

Wilma, 
Thanks for the checking in! Your assistance in giving me the right information dealing with my identity theft was perfect. I thank you so much for the information you sent to me. It allowed me simple instructions and I currently have chosen to lock down my credit for seven years. The only way it can be lifted is by me.

Hi Wilma I again would like to thank you for your help I haven't forgotten how helpful and kind you were when I was stressing over my Identity theft.

 

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