Tech support scams have infiltrated Apple mobile devices.

Who Is It Targeting: Apple device users

What Is It: Phishing email that lures you into calling “Apple Care” for phony tech support

What Are They After: Tech support scams certainly aren’t new, but the way they manifest has been evolving to keep up with the latest consumer products. A new scam tries to convince you that your Apple ID has been compromised; when you click the link in the email from your phone, it even tells you that your Apple account has been locked due to fraudulent activity. When you call the phone number—which pops up in a very Apple-looking “call or cancel” box—you’re directed to give the tech support person access to the mobile device. From there, the individual installs malware that steals money from your associated accounts or online bill pay.

How Can You Avoid It:

  • If you receive a warning message, don’t click or call!
  • Instead, exit out of the message and go directly to that account yourself.
  • Look around, and contact support if you still think there might be something wrong.

If you think you may be a victim of identity theft, contact the Identity Theft Resource Center for toll-free, no-cost assistance at (888) 400-5530. Find more information about current scams and alerts here.

Read next: Top Scams of the Year


Contact the Identity Theft Resource Center for toll-free, no-cost assistance at (888) 400-5530. For on-the-go assistance, check out the free ID Theft Help App from ITRC.