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ITRC Solution 17

While a lost or stolen wallet/purse/PDA may simply mean the loss of your cash and credit cards, it may also be the beginning of an identity theft case. The return of the item does not guarantee cards were not copied, so you need to proceed as if the items were stolen.

  • Identify what was in your wallet. Consider all cards and information, not just credit cards and driver’s license. Was your Social Security Card or number in your wallet?
  • Report the loss/crime to your local law enforcement agency and get a copy of the report. If the loss/crime happened at work, notify the HR and Security departments.
  • Keep a log of all correspondence and conversations. Keep copies of correspondence.
  • Place a fraud alert with each Credit Reporting Agency if your SSN was involved (see ITRC Solution SN 03 – Contacting the CRAs to Place a Fraud Alert)
  • Monitor your credit report and review it for unauthorized account openings or any fraudulent address information. Contact any unrecognized creditors for any unauthorized accounts immediately.
  • Contact all credit issuers to request replacement cards with new account numbers. Monitor bills for any fraudulent activity on any accounts.
  • If you have lost a check cashing card, checkbook, savings account information or debit (ATM) cards, close the account and open a new account with a new number.
  • Password-protect all compromised accounts so that additional names and addresses cannot be added without authorization.
  • Contact the state agency that issues drivers’ licenses and place a stolen/lost warning on your file.
  • If you have lost a supermarket club card, cancel the card and request a new one.
  • For all other lost/missing information, including library or video rental cards or any other cards with membership or insurance coverage information, contact the issuing company, notify them of the loss and request a new card.
  • If out of the U.S., contact the embassy for missing passports or immigration paperwork.


Related Links:

ITRC Fact Sheet FS 104 –  My Wallet, Purse or PDA was Lost or Stolen, Now What?


This solution sheet should not be used in lieu of legal advice. Any requests to reproduce this material, other than by individual victims for their own use, should be directed to