Never mail your smartphone to tech support for repair…if they’re the ones who called you, that is.

Who Is It Targeting: Smartphone users

What Is It: A scam that steals your smartphone

What Are They After: A caller dials your phone number and explains that he’s from tech support. Malware has been discovered on your smartphone. The scammer requests that you mail your smartphone to the address they provide, along with your passcode since the “tech guys” will need it to get into your device.

How Can You Avoid It:

  • It’s hard to believe that people have already fallen for this scam, but it’s happened.
  • If there is an issue with your device, take it to your cellular service provider, not a guy who calls you on the phone.

Find more information about current scams and alerts here. For full details of this scam check out this article from

If you think you may be a victim of identity theft, contact the Identity Theft Resource Center for toll-free, no-cost assistance at (888) 400-5530.