We’re hiring! The ITRC is a non-profit organization established to support victims of identity theft in resolving their cases, and to broaden public education and awareness in the understanding of identity theft, data breaches, cybersecurity, scams/fraud and privacy issues.

Communications Coordinator – Project Management

Summary: Coordinate all communications project activities to maximize the organization’s position with its audiences. Develop project timelines, monitor progress and finalize deliverables for external stakeholders including, but not limited to: funders, grant monitors, sponsors, partners, media partners, vendors and others. Serve as a sponsor/partner relations point of contact and communicate needs between internal cross functional teams and external points-of-contact. Provide support to sponsors and stakeholders on deliverables as assigned through agreed/contracted scope of work and project timelines. Traffic all internal communications projects from inception, project scheduling, delivery and reporting to all of the relevant stakeholders and work with other departments to ensure timely and accurate completion of all.

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Job Title: Marketing Communications Assistant

Reports To: Vice President of Communications

FLSA Status: Hourly

Summary: Provides support for Identity Theft Resource Center’s Communication team. Activities will encompass public relations, digital marketing, social media, development, community outreach and research. Additional duties will also be relevant to meeting mission directive and sponsor deliverables.

Duties and Responsibilities include the following:

  • Work with members of the Communications team to meet goals related to organizational mission and goals. *
  • Assist with planning and implementing online marketing campaigns that drive engagement, traffic and call center volume across digital media*
  • Provide support to the Research Analyst in researching necessary key data for inclusion in deliverables*
  • Research, manage and maintain media lists for use by the Communications team in their engagement with external media stakeholders*
  • Assist with social media management including content creation, scheduling, and reporting *
  • Proofread content, including but not limited to social media posts, blog articles, email newsletters and press releases*
  • Manage the email newsletter including list management, content implementation, scheduling, delivery and reporting*
  • Assist in website management including the updating of existing content, uploading new content and graphic support*
  • Manage the vetting and scheduling of community events
  • Assist in graphic development for all properties*
  • Perform any duties as requested by executive team*


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Completion of lower division college classes, Junior or Senior in one of the following disciplines: communications, journalism, marketing, New Media, public relations advertising; or one to two years related experience and/or training; or equivalent combination of education and experience. Understanding of AP Style and social media best practices are a plus.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write detailed, tailored correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office programs, capable of mastering use of CRM platform, Acrobat creative suite, social media platforms, project management tools and other programs necessary to operation of the organization.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 20 pounds. While performing the duties of this job, the employee is regularly required to sit, type, and use hands. The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms.

Job Type: Full-time