• A recent GEICO data breach led to fraudsters gaining access to nearly 132,000 GEICO customer’s driver’s license numbers. GEICO says they believe threat actors could use the information to apply for unemployment benefits fraudulently.
  • The Pennsylvania Department of Health’s third-party contact tracing vendor, Insight Global, failed to secure phone numbers, email addresses and personal information like gender, age, sexual orientation, COVID-19 diagnosis and exposure status of more than 72,000 Pennsylvania residents. Third-party breaches continue to be a growing trend.
  • Like the Pennsylvania Department of Health, ParkMobile Parking App also suffered a supply chain attack. The ParkMobile data incident exposed the non-sensitive information of 21 million users, putting them at risk of falling victim to social engineering.
  • For more information about April data breaches, consumers and businesses should visit the Identity Theft Resource Center’s (ITRC) data breach tracking tool, notified.  
  • If you believe you are a victim of identity theft from a data breach, contact the ITRC toll-free at 888.400.5530 or through live-chat on the company website

Notable April Data Breaches

Of all the data breaches the Identity Theft Resource Center (ITRC) tracked in April, three stand out: GEICO, Pennsylvania Department of Health and the ParkMobile Group. All three data events are notable for unique reasons. In one, the company is very detailed in how criminals are misusing the information and what people should look out for; another event includes a contact tracing service failing to secure the private information of some residents in Pennsylvania – re-affirming a trend identified by the ITRC; the third compromise led to the exposure of data for 21 million people – stemming from a supply chain attack.


A security bug led to threat actors stealing personally identifiable information (PII) from approximately 132,000 GEICO customers between January 21 and March 1. According to the GEICO data breach notice, fraudsters used the information they acquired about customers elsewhere to obtain unauthorized access to people’s driver’s license numbers through the online sales system of their website. GEICO says that they believe the information from the breach could be used to apply for unemployment benefits fraudulently. Unemployment benefits fraud continues to impact consumers all over the U.S. There could be over $200 billion lost to the fraud. The ITRC has received over 1,400 cases of unemployment benefits fraud in 2020 and 2021, compared to only 12 cases in 2019.

The GEICO data breach is notable because the insurance company is very detailed in how the information could be used and what people need to keep an eye on. It is not often the ITRC sees this level of detail in a data breach notice.

Pennsylvania Department of Health

Insight Global, a company that has provided COVID-19 contact tracing services for the Pennsylvania Department of Health since 2020, failed to secure the private information of more than 72,000 people.  According to WSKG, a health department spokesman said they recently learned workers at Insight Global disregarded security protocols established in the contract and created unauthorized documents outside the state’s secure data system.

The information exposed in the Pennsylvania Department of Health data compromise includes phone numbers, email addresses and personal information such as gender, age, sexual orientation, COVID-19 diagnosis and exposure status. The Pennsylvania Department of Health does not know how many people may have viewed or downloaded the documents. Officials say notifications will be mailed to all affected Pennsylvania residents.

The Pennsylvania Department of Health data compromise is the latest third-party exposure to occur. According to the ITRC’s Q1 2021 Data Breach Report, there’s been a 42 percent increase in supply chain attacks, including 27 at third-party vendors impacting 137 U.S. organizations, and 19 supply chain attacks in Q4 2020.

ParkMobile Group

The parking app, ParkMobile, also suffered a data compromise due to a vulnerability in third-party software, affecting 21 million people. According to the ParkMobile notification letter, they became aware of the vulnerability and launched an investigation, which is still ongoing. Information exposed includes license plate numbers, email addresses, phone numbers, mailing addresses and vehicle nicknames. According to KrebsOnSecurity, the data appeared for sale on a Russian-language crime forum.

Anyone who uses the ParkMobile parking app, used by cities and universities across the U.S., could be at risk of falling victim to social engineering. While no sensitive information was exposed, if hackers get enough information about people, they can put all of the information they have gathered together to commit identity fraud.

What to Do if These Breaches Impact You

Anyone who receives a data breach notification letter should follow the advice offered by the company. The ITRC recommends immediately changing your password by switching to a 12+-character passphrase, changing the passwords of other accounts with the same password as the breached account, considering using a password manager and keeping an eye out for phishing attempts claiming to be from the breached company.  

GEICO encourages its customers to check their account statements and credit reports regularly for any suspicious activity.

The Pennsylvania Department of Health has set up a hotline (855.535.1787) for those concerned about the security of their information.


For more information about April data breaches, or other data breaches, consumers and businesses should visit the ITRC’s data breach tracking tool, notified, free to consumers. 

Organizations that need comprehensive breach information for business planning or due diligence can access as many as 90 data points through one of the three paid notified subscriptions. Subscriptions help ensure the ITRC’s identity crime services stay free.    

Contact the ITRC

If you believe you are the victim of an identity crime or your identity has been compromised in a data breach, you can speak with an ITRC expert advisor at no cost by phone (888.400.5530) or live-chat. Just go to to get started. 

  • A T-Mobile repeat data breach event resulted from unauthorized access to 200,000 customer accounts, including call records.
  • It is the fourth time T-Mobile has sent a data breach notification since 2018. The T-Mobile data breach in December was the second one in 2020.
  • An investigation into the SolarWinds data hack has not revealed any evidence suggesting the attackers sought or stole mass amounts of personal information. The target appears to be either intellectual property or the personal information of particular individuals for espionage purposes.
  • For information about recent data breaches, consumers and businesses should visit the Identity Theft Resource Center’s (ITRC) new data breach tracking tool, notifiedTM.
  • Keep an eye out for the ITRC’s 15th Annual Data Breach Report. The 2020 Data Breach Report will be released on January 27, 2021. 
  • For more information, or if someone believes they are the victim of identity theft, consumers can contact the Identity Theft Resource Center toll-free at 888.400.5530 or via live-chat on the company website.

Welcome to the Identity Theft Resource Center’s (ITRC) Weekly Breach Breakdown for January 8, 2021. Each week, we look at the most recent and interesting events and trends related to data security and privacy. We started this podcast and a sister monthly program in 2020 in response to the shifts in privacy, security and identity issues: the changes in how criminals collect and use consumer and, increasingly, business information.

One of the trends that the ITRC has identified, and will explore in a report this spring, is the rise in the number of repeat data breaches, even as the overall number of data events is declining. That leads us to the title of this week’s episode – “Second Verse, Same as the First.”

While most of us were prepping for a socially distanced Christmas celebration, one of the largest mobile telephone companies posted a data breach notice on its website. It was not the first time T-Mobile issued a breach notice; it was the fourth time since 2018.

T-Mobile Repeat Data Breach Event

T-Mobile announced that an unauthorized party accessed a small percent of customer accounts, about 200,000 accounts, in early December 2020. The compromised data may have included call records — such as when a call was made, how long the call lasted, the phone numbers called and other information that might be found on a customer’s bill.

T-Mobile says the hackers did not access names, home or email addresses, financial data and account passwords or PINs. An investigation is on-going.

The December data event is the second time an attacker accessed customer information in the same year. Just months into 2020, a breach of the T-Mobile employee email system allowed criminals to see customer data and potentially misuse it. Information about more than one million prepaid customers was exposed in 2019, and cybercriminals compromised nearly two million accounts in 2018.

A Shift in Data Thieves Tactics

Research conducted by the ITRC shows the number of consumers who report being the victim of more than one identity crime has increased 33 percent in the past 18 months. It comes at a time when data thieves are shifting their tactics and targets. Our research shows they are focusing more on business data and less on mass amounts of consumer personal data.

While data breaches are dropping, cyberattacks are rising. The two are not the same. That’s an important distinction as a large and consequential cybersecurity breach occurred in late December 2020 and is likely still underway.

SolarWinds Data Hack Update

We talked about the attack in our last podcast before the holiday break, but the scope of this attack warrants an update.

Here’s what happened: A group of professional cybercriminals affiliated with the Russian government’s intelligence service was able to insert software into a common technology service used by governments and private companies, known as SolarWinds. An estimated 18,000 organizations have been exposed to the malware, including some of the largest agencies in the U.S. government – the Departments of Commerce, Treasury, Justice, State and most of the Fortune 500.

The good news for consumers is at this point, after nearly a month of investigation, there is no indication the attackers sought or stole mass amounts of personal information. As is common with this particular group of threat actors, the target appears to be intellectual property or the personal information of specific individuals for espionage purposes – not profit.

We will release a detailed report on the impact of identity-related crimes in May. We will issue our report on 2020 data breaches and trends on January 27, just a few weeks from now.

Contact the ITRC

If you have questions about how to protect your information from data breaches and data exposures, visit, where you will find helpful tips on this and many other topics.

If you think you have already been the victim of an identity crime or a data breach and you need help figuring out what to do next, contact us. You can speak with an expert advisor on the phone (888.400.5530), chat live on the web or exchange emails during regular business hours. Just visit to get started.

Next week listen to our sister podcast, The Fraudian Slip, which focuses on identity-related fraud when we talk with the Deputy Chief of the Internal Revenue Service’s Criminal Division about identity crimes and how they might impact your taxes.