The IDSA shares with the ITRC in the newest Fraudian Slip podcast exploring identity management & the future of identity

  • This week, the Identity Theft Resource Center (ITRC) celebrated Identity Management Day, hosted by the Identity Defined Security Alliance (IDSA). The day raised awareness on the importance of identity management, securing digital identities and sharing best practices to help organizations and consumers.
  • The ITRC sat down with the IDSA to discuss how identity management has changed, the future of identity, how identity crimes are changing and much more.
  • To learn more, listen to this week’s episode of The Fraudian Slip
  • You can also learn more about the identity-related crimes discussed in the podcast and how to protect yourself from identity fraud and compromises by visiting the ITRC’s website.
  • If you think you are the victim of an identity crime or your identity has been compromised, you can call us, chat live online, send an email or leave a voice mail for an expert advisor to get advice on how to respond. Just visit to get started.

Below is a transcript of our podcast with special guest Julie Smith, Executive Director of the Identity Defined Security Alliance

Welcome to The Fraudian Slip, the Identity Theft Resource Center’s (ITRC) podcast, where we talk about all-things identity compromise, crime and fraud that impact people and businesses. 

This month, April, we’re going to talk about one of the hottest topics in the world of cybersecurity, privacy and identity. Namely, the shift from what we think of as traditional identity theft to what is increasingly more common today – identity-based fraud.

As more organizations analyze their 2020 data and information from the first three months of 2021, there is a common theme. Cybercriminals are less interested in mass attacks seeking to scoop up as much information as possible about consumers. Instead, data thieves are focusing on attacking organizations where they can hold data for ransom, or where an attack against a single company can yield information from all the customers who rely on the breached business.

At the core of many of these attacks are identity credentials, little pieces of information that once upon a time was pretty much limited to your driver’s license, Social Security number and occasionally your mother’s maiden name. Today, identity credentials are everything from your login and password, which is more valuable than your credit card information to a cybercriminal, to the location where you use your smartphone.

The complexity of identity today makes it simultaneously more difficult to protect your identity while also making it easier to prove you are who you say you are.

This week we celebrated Identity Management Day to raise awareness of the importance of identity management, securing digital identities and sharing best practices to help organizations and consumers. Be Identity Smart. 

Identity Defined Security Alliance (IDSA) hosted the day.

We talked with Executive Director of IDSA Julie Smith about the following:

  • The IDSA, its members, and issues
  • How identity management has changed
  • A businesses role in managing and protecting consumer identities; the most important actions to take
  • The future of identity

We also talked with ITRC CEO Eva Velasquez about the following: 

  • How identity crimes are changing
  • Consumer self-management and protection; the most important actions to take
  • The future of identity

For answers to all of these questions, listen to this week’s episode of The Fraudian Slip Podcast

Contact the ITRC or IDSA

You can learn more about data privacy, cybersecurity, the future of identity and other identity-related issues by visiting the ITRC’s website If you want to learn more about the IDSA and its work, you can visit

If you have questions about how to protect your personal information, or if you believe you have been the victim of an identity crime or compromise, talk to one of our expert advisers on the phone (888.400.5530), by live-chat or by email during normal business hours (6 a.m.-5 p.m. PST). Just visit to get started.

Be sure and join us next week for our Weekly Breach Breakdown podcast and next month for another episode of The Fraudian Slip.

  • According to a survey by Proofpoint, ransomware attacks are now viewed as the top cybersecurity threat by nearly half, 46 percent, of Chief Information Security Officers. 
  • Cybersecurity firm Emsisoft found that at least 2,354 U.S. government agencies, healthcare facilities and schools were the victims of ransomware attacks in 2020. 
  • The Emsisoft report also reports that more than 1,300 companies lost data, including intellectual property and other sensitive information in 2020. 
  • Ransomware attacks cause significant disruption when ambulances carrying emergency patients are redirected, cancer treatments are delayed, lab test results are inaccessible and 9-1-1 services are interrupted. 
  • For information about recent data breaches, consumers and businesses should visit the Identity Theft Resource Center’s (ITRC) new data breach tracking tool, notified
  • Keep an eye out for the ITRC’s 15th Annual Data Breach Report. The 2020 Data Breach Report will be released on January 28, 2021.  
  • For more information, or if someone believes they are the victim of identity theft, consumers can contact the Identity Theft Resource Center toll-free at 888.400.5530 or via live-chat on the company website. 

Welcome to the Identity Theft Resource Center’s (ITRC) Weekly Breach Breakdown for January 22, 2021. Each week, we look at the most recent and interesting events and trends related to data security and privacy.  Human beings tend to end a year by looking forward, but begin the new year by looking back. This week, such is the case when researchers, having just finished publishing their 2021 predictions, turn to sharing their annual trend reports. How many of X and the increase or decrease in Y. 

Here, we are interested in the trends that impact consumers and businesses regarding data privacy and security. The first significant report on those topics concludes that ransomware attacks are now the single biggest cyber threat to companies based on what happened in 2020. If it’s a threat to businesses, it’s a threat to consumers. 

You may not know the name Phil Dusenberry, but you know his work. If you saw a Pepsi commercial during the ’80s, ‘90s and early 2000s, you saw his handy work. If you ever saw the “Morning in America” film for President Reagan or the baseball movie, “The Natural”, those belonged to Phil Dusenberry, too. Now, he has contributed to today’s episode when he said: “Writing advertisements is the second most profitable form of writing. The first, of course, is…” Hold that thought, and we’ll come back to it.  

Ransomware Attacks Considered A Top Cybersecurity Threat 

Cybersecurity firm Proofpoint has found that ransomware attacks are now viewed as the top cybersecurity threat by nearly half, 46 percent, of Chief Information Security Officers in a recent survey. Even more alarming is research from New Zealand-based cybersecurity firm Emsisoft that concludes at least 2,354 U.S. government agencies, healthcare facilities and schools were the victims of ransomware attacks in 2020. The impacted organizations include: 

  • 113 federal, state and municipal governments and agencies 
  • 560 healthcare facilities 
  • 1,681 schools, colleges and universities 

These kinds of attacks cause significant, and sometimes life-threatening, disruption when ambulances carrying emergency patients have to be redirected, cancer treatments are delayed, lab test results are inaccessible and 9-1-1 services are interrupted. 

The Impact of Ransomware Attacks on Private Businesses 

Ransomware attacks are not limited to the public sector. Private businesses are very much in the crosshairs of the professional cybercriminals who commit these crimes. According to the Emsisoft report, more than 1,300 companies, many based in the U.S., lost data, including intellectual property and other sensitive information in 2020. That’s just the number of companies with data published on websites where thieves post their ransom notes or stolen data for sale. It does not include the unknown number of companies that paid the ransom before anyone noticed.  

Few cyber-criminal groups released the data they stole in 2020. Only two are known to have done so after companies refused to pay a ransom. However, by the end of 2020, more companies were paying ransom figures over $200,000 on average to avoid the release of their compromised information.  

Many times, they paid the demands even if they didn’t have to do so. Emsisoft has documented cases where businesses with the necessary back-ups to restore their information still paid the ransom for fear their data would be released if they didn’t pay. Proving Phil Dusenberry’s theory, the most profitable form of writing…is a ransom note. 

ITRC to Release Annual Data Breach Report 

Next week, the ITRC will publish its annual report on data breaches. The report includes how many breaches occurred, who was impacted, why they occur and much more. There are some very interesting trends that we’ll discuss in our next episode.  

Contact the ITRC 

If you have questions about how to protect your information from data breaches and data exposures, visit, where you will find helpful tips on this and many other topics.  

If you think you have already been the victim of an identity crime or a data breach and you need help figuring out what to do next, contact us. You can speak with an expert advisor on the phone (888.400.5530), chat live on the web or exchange emails during regular business hours (6 a.m. to 5 p.m. PST). Visit the company website to get started. 

If you want to work ahead and read our 2020 Data Breach Report, our 15th annual edition, it will be posted on our website on Thursday, January 28, as part of Data Privacy Day. Just visit

The release of the 2020 ITRC Data Breach Report and launch of the ITRC’s data breach tracking tool supports the Data Privacy Day 2021 initiative to help build trust among consumers and promote transparency around data collection practices.

SAN DIEGO, January 13, 2021- Today, the Identity Theft Resource Center® (ITRC), a nationally recognized non-profit organization established to support victims of identity crime, announces its commitment to Data Privacy Day on January 28, 2021. The ITRC recognizes and supports the principle that all organizations share the responsibility of being conscientious stewards of personal information.

The ITRC will unveil the 15th annual edition of the ITRC Data Breach Report on January 28, 2021. One of the most widely quoted reports on data breach trends, the report will also explore the fundamental shifts underway in the root causes of identity-related crimes. The release of the 2020 ITRC Data Breach Report coincides with the launch of the ITRC’s new data breach tracking tool, notifiedTM, to assist consumers and businesses in making informed decisions about with whom they do business. Landmark state privacy and security laws, like the California Privacy Rights Act, require businesses to ensure third-party vendors’ cybersecurity processes protect consumer information.

“The ITRC is honored to take part in Data Privacy Day 2021 and to bring awareness to the importance of people and businesses taking action to protect personal and company information,” said Eva Velasquez, president and CEO of the Identity Theft Resource Center. “We want individuals to value protecting their own data and for businesses to keep people’s personal information safe. Likewise, our latest trend analysis shows that consumers have a big role to play in protecting their employer’s valuable business data and systems. It is critical that everyone take part in reducing the number of data compromises moving forward.”

Data Privacy Day is a global effort that generates awareness about the importance of privacy, highlights easy ways to protect personal information, and reminds organizations that privacy is good for business. This year, the focus is on encouraging individuals to “Own Your Privacy” by learning more about how to protect the valuable data that is online, and encouraging businesses to “Respect Privacy” by helping organizations keep individuals’ personal information safe while ensuring fair, relevant and legitimate data collection and processing practices.

According to a Pew Research Center study, 79 percent of U.S. adults report being concerned about how companies use their data. As technology evolves and the COVID-19 pandemic continues to influence how consumers interact with businesses online, data collection practices are becoming increasingly unavoidable, making it imperative that companies act responsibly.

“In recent years, we’ve seen the impact of more global awareness surrounding the abuse of consumer data, thanks to sweeping privacy measures like GDPR and CPRA,” said Kelvin Coleman, Executive Director for the National Cyber Security Alliance. “While legislative backing is key to reinforcing accountability for poor data privacy practices, one major goal of Data Privacy Day is to build awareness among businesses about the benefits of an ethical approach to data privacy measures separate from legal boundaries.”

For more information about Data Privacy Day 2021 and how to get involved, visit

For more information on the ITRC’s 2020 Data Breach Report, email

About the Identity Theft Resource Center®  

Founded in 1999, the Identity Theft Resource Center® (ITRC) is a non-profit organization established to empower and guide consumers, victims, business and government to minimize risk and mitigate the impact of identity compromise and crime. Through public and private support, the ITRC provides no-cost victim assistance and consumer education through its website live-chat, toll-free phone number 888.400.5530, and ID Theft Help app. The ITRC also equips consumers and businesses with information about recent data breaches through its data breach tracking tool, notifiedTM.  

About Data Privacy Day

Data Privacy Day began in the United States and Canada in January 2008 as an extension of the Data Protection Day celebration in Europe. Data Protection Day commemorates the Jan. 28, 1981, signing of Convention 108, the first legally binding international treaty dealing with privacy and data protection. NCSA, the nation’s leading nonprofit, public-private partnership promoting cybersecurity and privacy education and awareness, leads the effort in North America each year. For more information, visit

About the National Cyber Security Alliance

NCSA is the Nation’s leading nonprofit, public-private partnership promoting cybersecurity and privacy education and awareness. NCSA works with a broad array of stakeholders in government, industry and civil society. NCSA’s primary partners are the Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency (CISA) and NCSA’s Board of Directors, which includes representatives from ADP; AIG; American Express; Bank of America; Cofense; Comcast Corporation; Eli Lilly and Company; ESET North America; Facebook; Intel Corporation; Lenovo; LogMeIn; Marriott International; Mastercard; MediaPro; Microsoft Corporation; Mimecast; KnowBe4; NortonLifeLock; Proofpoint; Raytheon; Trend Micro, Inc.; Uber: U.S. Bank; Visa and Wells Fargo. NCSA’s core efforts include Cybersecurity Awareness Month (October); Data Privacy Day (Jan. 28); STOP. THINK. CONNECT.™, the global online safety awareness and education campaign co-founded by NCSA and the Anti-Phishing Working Group with federal government leadership from the Department of Homeland Security; and CyberSecure My Business™, which offers webinars, web resources and workshops to help businesses be resistant to and resilient from cyberattacks. For more information on NCSA, please visit

Media Contact  

Identity Theft Resource Center  
Alex Achten   
Earned & Owned Media Specialist  
888.400.5530 Ext. 3611  

By Identity Theft Resource Center CEO, Eva Velasquez & Synchrony CISO, Gleb Reznik

The 2020 holiday season will certainly be one of the most unusual ones we have seen, thanks to the biggest holiday shopping trend – a dramatic shift in online transactions prompted by the COVID-19 pandemic. Online shopping involves non-cash transactions using digital payment methods. While the most obvious are debit and credit cards, there are also peer-to-peer payment apps, digital wallets and online versions of contactless payments like Apple Pay and Google Pay.

There is a truism in cybercrime as there is in bank robbery: thieves go where the money is. There are many opportunities for bad actors to take advantage of consumers and businesses during the shopping season. We expect the identity thieves will look to take advantage of the rise in online shopping.

Tune in to our latest podcast

Historic and Current Holiday Shopping Trends

Holiday shopping has always been a busy time for consumers. Last year, there was an estimated $1.1 trillion spent on the shopping frenzy.

According to the Better Business Bureau (BBB), approximately 65 percent of consumers shopped online during the holidays in 2019.

Online retailers have seen sales grow steadily over the years. According to the U.S. Department of Commerce, sales have risen between one to two percent each year.

Online Holiday Shopping Trends So Far in the 2020 Holiday Season

With all of that said, 2020 looks to be a watershed year. In just the first ten days of the holiday shopping season, U.S. consumers spent $21.7 billion online, a 21 percent year-over-year increase, according to Adobe Analytics.

There is no surprise in this online holiday shopping trend. The same Adobe Analytics report shows 63 percent of consumers are avoiding stores and buying more online, with health concerns due to the pandemic driving the decision for 81 percent of shoppers.

Advice for Consumers

  • Have strong password management – If someone has strong password management, an identity thief will not be able to access multiple accounts if they gain access to one account with stolen credentials from a scam or shoulder surfing. It is especially important to ignore “customer service representatives” who call about online orders or accounts. At the Identity Theft Resource Center (ITRC), we recommend using at least a twelve-digit passphrase because they are easier to remember and harder for an identity thief to crack.
  • Beware of phishing emails with emotional triggers – People should keep an eye out for shopping discounts sent to their phones claiming huge store discounts if they download an app and enter their credit card information. Another popular phishing email is package tracking scams that offer to track someone’s packages after making their purchase with a link to open or download. No one should ever click on a link, attachment or file from an unknown email because that is how scammers strike with malware, ransomware and steal people’s personal information.
  • Use credit cards and not debit cards – Credit cards provide more protection than debit cards. One of the biggest reasons is because debit cards are linked with bank accounts. If an identity thief compromises a debit card, the victim’s bank account can be immediately drained of all available funds. It may take time to restore the stolen funds, leaving the cardholder without access to the money.
  • Shop on secure websites – People need to do their homework before providing any of their payment information or other data. Consumers can check a business’s reputation at third party review organizations like the BBB and Yelp. Using search terms like “Scam” or “Complaints” along with the website or company name can give someone insight into the experience of other customers. 
  • Do not use public Wi-Fi – No one should ever use public Wi-Fi to check their bank account information or to make purchases. Some public Wi-Fi connections are not secure, and a hacker could have the ability to position themselves between the user and the connection point to steal their data. If someone wants to use public Wi-Fi to kill time while in the store or to check on products they want to buy, they need to avoid entering any personal information.

Advice for Businesses

  • Secure your information – Businesses need to take all of the necessary steps to ensure customers’ personal information is secure. It starts by making sure all systems are protected with properly configured cybersecurity tools. Time and time again, we see businesses and technology providers fail to configure passwords, resulting in exposed sensitive data for anyone to see online.
  • Have security software – Businesses need to protect their networks from cyberattacks. If a system does not have appropriate security software like network and application firewalls, malware protection and a program to patch known security flaws, identity thieves will steal whatever customer and company information they want.
  • Talk to the employees about online security – A business can have all the security measures in place, but it does not matter if employees click on links in phishing schemes. Company executives and cybersecurity teams should talk to employees about security, so they do not end up being their weakest link.

What the Post-Pandemic Marketplace Will Look Like

While many things are uncertain about our post-pandemic world, one safe bet is that online holiday shopping will continue to rise. Statistics show online shopping was already on the rise before COVID-19. With the even bigger surge during the pandemic, it will force businesses to get serious, if they are not already, about e-commerce and a digital-first model. In a sense, every day could be Black Friday!

For more information on online shopping during the holiday season or online holiday shopping trends, contact the ITRC at no-cost by calling 888.400.5530 or by live-chat on the company website.

Also, download the free ID Theft Help app, which has access to resources, a case log for an identity theft resolution process and much more.

Synchrony is a proud financial sponsor of the Identity Theft Resource Center.

  • Approximately 56 percent of California voters passed The California Privacy Rights Act (CPRA). The law will be the toughest privacy law in the U.S. once it goes into effect in 2023.
  • California residents will have more control over what happens to their personal information when businesses collect it. Consumers from the state can also have information corrected they think is inaccurate.
  • California businesses will be required to update agreements with contractors and sub-contractors that binds them to meet the provisions of the CPRA.
  • For more information on the privacy law, contact the ITRC at no-cost by calling 888.400.5530 or by live-chat on the company website.

California voters went to the polls to decide the fate of the strongest privacy law in the United States. After counting the ballots, Proposition 24 – The California Privacy Rights Act (CPRA) – passed and will go into effect in 2023.

Subscribe to the Weekly Breach Breakdown Podcast

Every week the Identity Theft Resource Center (ITRC) looks at some of the top data compromises from the previous week and other relevant privacy and cybersecurity news in our Weekly Breach Breakdown Podcast. This week, we look at CPRA and what it means for businesses and consumers.

How The California Privacy Rights Act Passed

Approximately 56 percent of California voters approved the privacy law. However, Big Tech and Big Privacy joined forces to oppose the proposal. The initiative was proposed to strengthen the existing state privacy law, The California Consumer Privacy Act (CCPA), in many different ways.

What Consumers Need to Know About The California Privacy Rights Act

There are a few different things for California residents to know about the CPRA:

  1. Since voters approved the CPRA and not the state legislature, it will be more difficult to amend the law in the future. The legislature must submit any proposed changes to the popularly approved law to the voters in a future election. That makes it very difficult to weaken the privacy provisions in the CPRA.
  2. The CPRA gives California residents even more control over what happens to their personal information when a business collects it. The CCPA gives residents the right to access the information companies collect about them and request it be deleted in certain circumstances. It also prohibits the sale of their information for marketing purposes. The CPRA will give consumers rights linked to sharing information – not just selling data to third parties – clarifying one of the most confusing parts of the current privacy law, the CCPA.
  3. The CPRA adds a right to correct any information that a consumer thinks is inaccurate. Californians will now have the right to opt-out of automated decision processes that use their personal information. Also, they will have the right to see how automated decision processes work.
  4. The CPRA creates a new category of personal information that California residents can access and control in certain circumstances, like sharing information with third parties. The new category is known as “sensitive personal information” and includes precise geolocation data, race, religion, sexual orientation, Social Security numbers and certain health information.
  5. Finally, the new privacy law gives consumers the right of data portability, which means someone can tell a company to share their information with another company. It is like when someone changes their mobile phone or insurance companies.

What Businesses Need to Know About The California Privacy Rights Act

Businesses will also have a host of new duties that apply to them:

  1. Companies will have to create data silos, meaning they will have to keep personal information used in marketing separate from other consumer information. Companies, especially smaller ones, are already struggling to meet the existing consumer rights of access, review, deletion and opt-out. The new provision could compound the compliance issues.
  2. The most significant change for businesses will be the requirement that companies update agreements with contractors and sub-contractors that bind them to meet the provisions of the CPRA. In past podcast episodes, the ITRC has talked about data breaches resulting from “supply chain attacks.” That is where a company has good cybersecurity. Still, a third-party vendor ends up breached, and the company’s customer data is exposed. The requirement to update agreements with contractors and sub-contractors is designed to address supply chain attacks and clarify that everyone in the supply chain is responsible for protecting consumer information.
  3. Businesses do get some benefits in the CPRA. Employee and B2B data are exempt from the law until at least 2023, and businesses may be charged fees if consumers opt-out of data collection and sharing. That provision is the reason privacy advocates joined Big Tech companies to oppose the CPRA.

Toughest Privacy Law in the United States

The CPRA will be the toughest privacy law in the U.S. when it goes into full effect in 2023. In the meantime, state officials will propose the regulations needed to implement the new law. In the case of the CPRA, there will also be a new state agency created to enforce the new privacy law. For now, the California Attorney General will continue to enforce the existing law, CCPA.

Privacy Law Passed in Massachusetts

There was another state privacy law recently approved by a vote in Massachusetts. Car owners now have the right to see the information their car is wirelessly sharing with automakers. Approximately 75 percent of voters approved the proposal; carmakers have until 2022 to comply.


For information about recent data breaches, consumers and businesses should visit the ITRC’s new data breach tracking tool, notifiedTM. It is updated daily and free to consumers. Organizations that need comprehensive breach information for business planning or due diligence can access as many as 90 data points through one of the three paid notified subscriptions. Subscriptions help ensure the ITRC’s identity crime services stay free.  

Contact the ITRC

If you have a question about The California Privacy Rights Act, data privacy, or if you receive a breach notice and you’d like to know how to protect yourself, contact the ITRC. You can speak with an expert advisor toll-free at 888.400.5530 or by live-chat on the company website. Also, download the free ID Theft Help App to access resources, a case log and much more. 

Join us on our weekly data breach podcast to get the latest perspectives on the last week in breaches. Subscribe to get it delivered on your preferred podcast platform.  

With the record-setting numbers of data breaches and compromised consumer records, you might think becoming a victim is inevitable. If you can’t control whether or not someone breaks into a major network or leaves a vast database of customer data unsecured online, then you can’t control things like identity theft, either…right?

Not exactly. Obviously, preventing large-scale data breaches is out of the consumers’ hands, and there are treasure troves of stolen credentials available to criminals on the dark web. But that kind of activity isn’t the only way that individuals’ information is leaked online. Sometimes, our everyday tech behaviors can put our personal identifiable information and financial information at risk of theft.

Data Privacy Day (DPD), officially hosted the National Cybersecurity Alliance is an international effort held annually on Jan. 28 to create awareness about the importance of respecting privacy, safeguarding data and enabling trust.

There is perhaps no better way to kick off your new year than by taking part in the various events surrounding this important day. You can get involved by sharing content with a local group at a community center, get a better understanding of the issues, or simply setting aside some time in your day to take stock of your own cybersecurity strengths and weaknesses.

Of course, you don’t have to wait to begin working towards better data protection. You can start right now with things like:

Some things might be out of your hands, but that doesn’t mean throw in the towel. Your information very well could be “out there,” but getting a good sense of your data privacy and protecting it to the best of your ability can reduce your risk of additional cybercrimes.

For more information, check out the full Data Privacy Day resource guide by the NCSA.

Contact the Identity Theft Resource Center for toll-free, no-cost assistance at (888) 400-5530. For on-the-go assistance, check out the free ID Theft Help App from ITRC.