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The Federal Trade Commission has been tackling the plague of robocalls for a long time and has had victories against this menace in the past. Now, a new report demonstrates that their initiative has had even more successful results. The program has been taking aim at robocallers and reminding them that their actions are illegal, especially if they are calling consumers who have placed their numbers on the national Do Not Call registry.

Operation Call It Quits

Operation Call It Quits has already resulted in action against 94 separate robocallers, many of whom were fronting for other businesses and contacting people on the Do Not Call registry. These groups were responsible for more than one billion robocalls in the U.S., ranging from credit card offers to utility companies. The FTC has initiated 145 cases against these callers.

“We are all fed up with the tens of billions of illegal robocalls we get every year,” said Andrew Smith, Director of the FTC’s Bureau of Consumer Protection, in a press release on the program. “Today’s joint effort shows that combatting this scourge remains a top priority for law enforcement agencies around the nation.”

While robocalls are certainly annoying, with some households receiving multiple calls per day at inopportune hours, a lot of people do not realize the danger that some of these calls present. Scams and bogus offers have been associated with robocalls, especially ones that pose as credit card, medical health coverage and utility offers.

Tracking down and stopping the robocallers is only one part of Operation Call It Quits. The initiative also gives these tips on how to respond to unknown or unwanted phone calls:

Do not answer the phone

If you do not recognize the number on your caller ID, ignore the call. If it is a genuine or important caller, they will leave a voice mail. You can also return the call later, which will result in a “number not valid” message.

Do not trust the caller ID

With spoofing software, a caller can put any phone number and name on your phone’s screen. They could lure you into thinking the call is from your child’s school, your neighbor up the street, the IRS or the local police. Never go by what is on the screen when making a determination about a call.

Take advantage of call blocking

If your phone carrier offers call blocking, consider signing up for it. You might also install a call blocking app on your phone, but be sure to read the reviews on the app first. You might find that the free version of the app is just as good as the paid version.

Report any robocallers to the FTC

Operation Call It Quit’s success depends on going after the robocallers, but the FTC has a hard time doing that if consumers are not informing them of the problems. Report any robocalls to the FTC at donotcall.gov.


Contact the Identity Theft Resource Center for toll-free, no-cost assistance at (888) 400-5530. For on-the-go assistance, check out the free ID Theft Help App from ITRC.

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With so many digital ways to attack someone’s personally identifiable information, it might seem strange that “old-fashioned” methods of mail fraud are still prevalent. A new report of mail scams in southwest Florida shows how easy it can be to attack an unsuspecting victim and steal their identity.

Change of Address Tactic

Using the change of address cards from area post offices, scammers target individuals by filling out the cards and redirecting their mail to a new address. After receiving the victim’s mail, the scammer can access sensitive documents that arrive by post and take advantage of credit card offers.

Security experts used to tell the public to be on the lookout for any strange activity whether it was collections phone calls, hits to their credit score or notifications from financial institutions. Perhaps the most telling sign of all was simply that their mail would stop arriving. If your regular mail does not appear for three or more days, someone may have changed your address without your knowledge.

According to the recent report, scammers have begun targeting two-person households for mail fraud. By changing only one spouse’s address, the victims are less likely to notice anything unusual. Meanwhile, the scammers are receiving the mail that should go to the other party.

Once a criminal controls the mail delivery, they can request new credit cards, sign up for utilities in your name and use the utility bills with your name and address to enroll kids in school or sign up for government benefits for example.

Other Signs

In order to prevent mail fraud, it is important to be on the lookout for suspicious changes to your mail delivery or any other signs of fraud. Do not assume a debt collector just has the wrong person, determine why they think you are the right person instead. Report any suspicious matter to your financial institutions and confirm the information they have on file is correct.

Preventative Steps

You can also take preventive steps with your credit card companies by signing up for eBills instead of paper and blocking mailed credit card offers, just make sure you. If there are any odd communications from your utility company, that could be another sign of mail fraud.

Social Media 

Social media is the other aspect of this recent wave of mail fraud, which has saved a few more victims. Once residents began posting online about being victimized, other people began to look into their own mail. Some victims only learned someone had stolen their mail after reading about it online.

Do not ignore the little red flags. Check up on them to be sure no one has used your address.


Contact the Identity Theft Resource Center for toll-free, no-cost assistance at (888) 400-5530. For on-the-go assistance, check out the free ID Theft Help App from ITRC.

You might also like…

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In New Scam, Criminals Pose as Government Pretending to Help With Identity Theft

Study Explores Non-Economic Negative Impacts Caused by ID Theft