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SAN DIEGO – Jan 14, 2019 – The Identity Theft Resource Center® (ITRC), a national non-profit organization established to support victims of identity crime, is available to assist victims during the Federal Government shutdown. Heading into its fourth week of federal agency closures, consumers continue to experience long-term consequences due to the aftermath of the lack of availability of integral government services. The ITRC, a trusted non-profit partner of the Federal Trade Commission and the Internal Revenue Service, can provide those that need immediate assistance help through their toll-free call center (888-400-5530) if they suspect they have fallen prey to identity theft or a scam.

The FTC announced that filing reports of fraud, scam and identity theft is suspended at this time – with not just the filing unavailable but necessary forms and informational resources are also offline. Always available to help consumers but especially during the current shutdown crisis, the ITRC provides valuable plans for victims to begin the remediation of an identity theft or fraud case as well as the necessary steps to take during the government shutdown to be prepared to provide the necessary agencies documents when they reopen. Advisors can also provide alternative remediation plans, where available, based on case specifics and the jurisdiction of the victim.

“The core of our mission is helping victims of identity crime and we know that given the Federal Government shutdown, our free services are needed now more than ever,” said Eva Velasquez, president and CEO of Identity Theft Resource Center. “Victims can use any of the available channels of communication for assistance not only during this time of uncertainty, but year round.”

Knowledgeable ITRC advisors can assist victims with any questions they have about identity crime, as well as help them appropriately plan for reporting an identity theft case, filing a scam or fraud complaint, setting victims up for success as soon as the relevant agencies reopen (FTC, IRS, Social Security Administration). Assistance includes one-on-one live help, forms and other resources, along with a detailed remediation plan for each victim’s unique case.

“In my role as ITRC’s chairman of the board, I have been able to experience the collaborative relationship between the FTC and ITRC,” said Matt Cullina, chairman of the board of the ITRC and CEO of CyberScout. “Both of these organizations have a mutual mission to provide victims access to resolve their identity theft cases, but work together to support each other. During this challenging time for both victims and the federal agencies impacted, it’s good to know that the ITRC is available to provide support in the wake of the shutdown.”

The ITRC provides identity theft victims with United States identity credentials assistance free of charge. An advisor will work with a victim to provide best-in-class assistance in compiling the necessary resources and documents, as well as offer step-by-step instructions on how best to remediate a case. Consumers can also receive information and assistance by visiting the Identity Theft Resource Center’s website at https://www.idtheftcenter.org/ and utilizing the “Live Chat” feature. The site also contains the necessary forms and fact sheets regarding identity theft. The free app from the ITRC, ID Theft Help, is available to manage your cases progress, get pertinent resources, contact a call center advisor and access information on how to protect your identity – for those that prefer a self-directed mobile application.

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About the Identity Theft Resource Center

Founded in 1999, the Identity Theft Resource Center® (ITRC) is a nationally recognized non-profit organization established to support victims of identity theft in resolving their cases, and to broaden public education and awareness in the understanding of identity theft, data breaches, cybersecurity, scams/fraud, and privacy issues. Through public and private support, the ITRC provides no-cost victim assistance and consumer education through its call center, website, social media channels, live chat feature and ID Theft Help. For more information, visit: http://www.idtheftcenter.org

Contact: Charity Lacey, VP of Communications

CLacey@idtheftcenter.org

o: 858-634-6390

c: 619-368-4373

SAN DIEGO – Nov. 2, 2018 – The Identity Theft Resource Center® (ITRC), a nationally recognized non-profit organization established to support victims of identity crime, recently announced six new board members to its Board of Directors, bringing its total to 13. New board members include Kevin Everhart, Experian; Michele Johnson, Synchrony; James Lee, Waratek; Mark Pribish, Merchants Information Solutions; Eric Trapp, Sempra Energy; and Jim Van Dyke, Futurion.

“I am pleased to welcome these six industry leaders to our board and look forward to working with them on how to best serve the victims of identity crime,” said Eva Velasquez, CEO and president of the ITRC. “The experience and skill set that each subject matter experts brings to the table is unparalleled and will ultimately strengthen our capabilities and understanding as we continue our mission of assisting victims of identity crime with remediating their cases.

The ITRC’s Board of Director’s consists of individuals from a myriad of backgrounds in the financial, cybersecurity, insurance, legal and utilities sectors. The responsibility of the Board is to provide insight, guidance and advice on the direction of the company in order to fulfill its mission.

“These new members will undoubtedly bring unique and valuable perspectives to the board,” said Matt Cullina, board chair for the ITRC and CEO of CyberScout. “I’m excited to work with these professionals to drive strategic direction for the organization in the coming years with such strong leaders at the helm.”

About Kevin Everhart
Everhart is the vice president of Brand, Marketing and Innovation at Experian Consumer Services. He has more than 20 years of experience in marketing and research and is responsible for advertising, consumer insight, marketing and brand strategy.

About Michele Johnson
Johnson is the senior vice president for government affairs at Synchrony. She represents the company on Capitol Hill. Previously, Johnson served in the office of U.S. Senator Kent Conrad (D – ND) and as an assistant attorney general for North Dakota.

About James Lee
Lee is the executive vice president and chief marketing officer for Waratek. Lee served as senior vice president and chief marketing officer for Atlanta-based data pioneer ChoicePoint. He currently serves on Waratek’s board of directors as company secretary.

About Mark Pribish
Pribish is the vice president and identity theft practice leader for Merchants Information Solutions, INC. He is currently a member of the Grand Canyon University Technology Advisory Board, Arizona FBI InfraGard Public Private Alliance and FBI National Citizens Academy Alumni Association.

About Eric Trapp
Trapp is the chief security officer at Sempra Energy and has responsibility for Cybersecurity, Physical Security, and Technology Risk Management for the company. He also has more than 25 years of technology and business leadership experience across multiple industry verticals.

About Jim Van Dyke
Van Dyke is the CEO of Futurion and has over 30 years of experience in business transformation related to digital identity, virtual commerce, payments security and financial services. He formally founded and led Javelin Strategy and Research team.

The ITRC would also like to thank XOR Data Exchange’s Mike Cook and Ethoca’s Julie Fergerson, who retired from the board last month, for their service. To see the full list of ITRC Board of Directors, click here.

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About the Identity Theft Resource Center

Founded in 1999, the Identity Theft Resource Center® (ITRC) is a nationally recognized non-profit organization established to support victims of identity theft in resolving their cases, and to broaden public education and awareness in the understanding of identity theft, data breaches, cybersecurity, scams/fraud, and privacy issues. Through public and private support, the ITRC provides no-cost victim assistance and consumer education through its call center, website, social media channels, live chat feature and ID Theft Help app. For more information, visit: http://www.idtheftcenter.org

Contact: Charity Lacey, VP of Communications

CLacey@idtheftcenter.org

o: 858-634-6390

c: 619-368-4373

WASHINGTON D.C., Oct. 18, 2018 – Today at an event held in Washington D.C., the Identity Theft Resource Center®, a nationally recognized nonprofit organization established to support victims of identity theft, will release the initial findings of its The Aftermath®: The Non-Economic Impacts of Identity Theft victim impact survey. The survey goes beyond the known financial implications caused by identity theft and explores the emotional, physical and psychological impacts experienced by victims of identity crime.

The survey, which was distributed to victims who contacted the ITRC for assistance in 2017, discovered that many of the respondents experienced negative emotional impacts that resulted in real physical consequences. As an example, of the individuals that responded, 77.3 percent reported increased stress levels and 54.5 percent had increased fatigue or decreased energy.

“Year after year, The Aftermath® survey continues to show that the effects of identity theft are far-reaching: impacting victims’ general emotional and physical well-being, their relationships with others and even how they engage within their work or school environments,” said Eva Velasquez, president and CEO of the Identity Theft Resource Center. “As we work with industry and other stakeholders, it’s crucial to continue to share the emotional, physical and socio-economic impact findings with them so they better understand the totality of the ramifications of this crime, as well as providing encouragement for them to elicit change within their organizations.”

Additional findings include:

Due to their identity theft incident, nearly 46 percent of those surveyed said they felt like they couldn’t trust family while 55 percent stated they had trust issues with friends.
Respondents admitted the identity theft incident caused problems at their place of employment (32 percent) and at school (eight percent).
To access the preliminary findings of The Aftermath® for 2018, please go here. The full report will be available in Spring 2019.

In addition to announcing this year’s The Aftermath®: the Non-Economic Impacts of Identity Theft initial findings, attendees will learn from industry experts as well as from victims themselves as they share their experiences with identity crime. The event will also include a press conference with subject matter expert, Eva Velasquez, and an interactive workshop, which will give interested participants an opportunity to discuss how we can improve victim services. A livestream of the event can be viewed on Thursday, October 18, starting at 9 a.m. ET on the Identity Theft Resource Center’s Facebook page.

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About the Identity Theft Resource Center

Founded in 1999, the Identity Theft Resource Center® (ITRC) is a nationally recognized non-profit organization established to support victims of identity theft in resolving their cases, and to broaden public education and awareness in the understanding of identity theft, data breaches, cybersecurity, scams/fraud, and privacy issues. Through public and private support, the ITRC provides no-cost victim assistance and consumer education through its call center, website, social media channels, live chat feature and ID Theft Help app. For more information, visit: http://www.idtheftcenter.org

Contact: Charity Lacey, VP of Communications

CLacey@idtheftcenter.org

o: 858-634-6390

c: 619-368-4373

SAN DIEGO, Calif. – September 10, 2018 – Today, the Identity Theft Resource Center®, a nationally recognized non-profit organization established to support victims of identity crime, unveiled the findings from a timely study that was conducted in order to better understand how the Equifax data breach impacted individuals and to evaluate whether consumer behaviors have changed since first hearing of the breach, one year ago. The Aftermath: Equifax One Year Later discovered that nearly 90 percent of respondents reported that they experienced adverse feelings or emotions – beyond the financial impacts. Of those, 81 percent of respondents said they felt worried or anxious, 76.85 felt angry, 65.7 percent felt violated and 50.96 percent felt unsafe.

“The Aftermath Survey, our signature victim impact report, gives us the opportunity to understand how these incidents leave victims feeling emotionally and psychologically,” said Eva Velasquez, president and CEO of the Identity Theft Resource Center. “It was important that we gauge the emotional, psychological and physical impacts of the Equifax breach on those that had their personally identifying information compromised. And those that were impacted by the Equifax incident are reporting other aspects that correlate closely with those of victims of identity crimes.”

In light of this, respondents also indicated the actions they are currently taking in order to protect their identity with almost half stating that they are still using the free monitoring provided by Equifax. Other actions victims took include the following: paying for credit monitoring or identity protection services, having freezes placed on their credit reports, using strong passwords on all accounts, not providing personal information without asking how it’s used and stored and using a safe or safety deposit box.

“It’s not surprising that only 21 percent of respondents reported they had seen unusual activity on their credit report following this major data breach,” said Susan Grant, director of Consumer Protection and Privacy at Consumer Federation of America. “What many people don’t realize is that thieves will often delay using their victims’ information until after the free credit monitoring provided by the breached entity has expired. Consumers should take advantage of their new right to freeze their credit reports for free because it’s one of the most effective ways to protect themselves from new account fraud and other problems that typically result from data breaches.”

Additional findings include:

  • Nearly 60 percent of respondents said they took advantage of the free services offered to them such as credit monitoring after the Equifax breach, while 13.43 percent said they don’t remember if they did or not.
  • Of the 21 percent of respondents who indicated they had seen unusual activity after the breach, 3.53 percent noted having either state or federal taxes filed fraudulently in their name and about 10 percent had some sort of medical identity issue including receiving a medical bill or collection notice for services they never received, learning that medical records were compromised, or discovering another person’s information on their medical records.
  • Other findings including aspects of the emotional / psychological impacts are available by downloading the full report available now.

To access the full The Aftermath: Equifax One Year Later with additional findings, please go here. For more information on the Identity Theft Resource Center and the how it assists victims of identity crime, visit www.idtheftcenter.org

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Methodology

The “Equifax Breach Aftermath” survey was distributed to Americans online. This sample provides a basis for evaluating trends in impact, behavior, and habits. Survey population: 881 U.S. respondents online. Responses were collected from August 19, 2018 – August 30, 2018. As a part of the survey panel, ITRC asked participants to share if they were a victim in the Equifax data breach, if they were a victim of identity theft prior to the Equifax breach, how they found out they were a victim, how they were impacted by having their information stolen, if they took advantage of credit monitoring, and any feelings or issues they experiences after the breach. Lastly, ITRC asked respondents to assess if their behavior has changed since becoming a victim of the Equifax breach.

About the Identity Theft Resource Center

Founded in 1999, the Identity Theft Resource Center® (ITRC) is a nationally recognized non-profit organization established to support victims of identity theft in resolving their cases, and to broaden public education and awareness in the understanding of identity theft, data breaches, cybersecurity, scams/fraud, and privacy issues. Through public and private support, the ITRC provides no-cost victim assistance and consumer education through its call center, website, social media channels, live chat feature and ID Theft Help app. For more information, visit: http://www.idtheftcenter.org

Contact: Charity Lacey, VP of Communications

CLacey@idtheftcenter.org

858-634-6390

 

SAN DIEGO, January, 17, 2018 – Today, the Identity Theft Resource Center (ITRC) announced the latest version of its free mobile app was made available in the Google Play and Apple stores. The ID Theft Help app is funded by a grant from the Department of Justice Office for Victims of Crime (OVC) and offers assistance to both victims of identity theft and consumers who want to protect their identity.

ITRC ID Theft Help mobile app offers new features to help consumers protect themselves against identity theft.

“The public is aware of the risks of identity theft, but are left with few free resources to help them should they become a victim,” says Eva Velasquez, President / CEO of the ITRC. “The ITRC’s ID Theft Help app gives users access to this help, as well as a wealth of resources to protect themselves from identity theft, all in a convenient platform.”

New features include interactive quizzes to assist consumers in recognizing their level of risk of identity theft and push notifications. Notifications will inform consumers of risks to their personal information, such as scams and data breaches, as well as reminders for easy solutions to minimize.

The app continues to offer resources for users at no cost, including direct access to victim advisors to guide the consumer through assessing his/her risk of identity theft and personalized assistance to mitigate cases of identity theft. It also includes a case-log feature which provides identity theft victims with up-to-date contact information for financial institutions, government agencies and law enforcement and an exportable document of all actions taken to resolve any potential identity theft.

The ITRC’s ID Theft Help app can be downloaded, free of charge, from the Apple Store and Google Play. More information about the app and its development can be found by visiting theITRC’s website.

About the Identity Theft Resource Center

Founded in 1999, the Identity Theft Resource Center® (ITRC) is a nationally recognized nonprofit organization established to support victims of identity theft in resolving their cases, and to broaden public education and awareness in the understanding of identity theft, data breaches, cybersecurity, scams/fraud, and privacy issues. Through public and private support, the ITRC provides no-cost victim assistance and consumer education through its call center, website, social media channels, live chat feature and ID Theft Help app. For more information, visit: http://www.idtheftcenter.org

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High-resolution images available upon request

Media Contact: 

Identity Theft Resource Center
communications@idtheftcenter.org