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  • The software provider behind some of the largest travel websites, Prestige Software, maintained a cloud database without a password. The unsecured database led to approximately 10 million accounts being available to view online to anyone who knew where to look.  
  • Prestige Software provides technology services to Booking.com, Expedia, Hotels.com, Sabre and other hotel reservation websites around the world. Information included credit card details, payment details and reservation details dating back to 2013.  
  • While there is no evidence the exposed information is being misused, travel website users should change their passwords on their accounts (our experts suggest enacting a passphrase), add two-factor authentication, freeze their credit, monitor their bank statements for any unusual activity and keep an eye out for phishing attempts.  
  • For more information, contact the Identity Theft Resource Center toll-free at 888.400.5530 or live-chat on the company website. 
  • For the latest on data breaches, visit the ITRC’s data breach tracking tool notifiedTM

Subscribe to the Weekly Breach Breakdown Podcast 

Every week the Identity Theft Resource Center (ITRC) looks at some of the top data compromises from the previous week and other relevant privacy and cybersecurity news in our Weekly Breach Breakdown Podcast. This week, we look at the all too frequent event in the world of data – unsecured databases. 

A Lack of Secure Online Databases 

In the context of data protection, repeating the same mistake can have significant consequences. It is why cybersecurity professionals tend to focus on preventing data breaches. That requires them to continually adapt their strategies and tactics to match those of the treat actors who are frequently attacking company systems.  

 Securing online databases continues to slip away from cybersecurity teams. The software provider behind some of the world’s largest travel websites maintained a cloud database without a password, leading to 10 million accounts being available online for access by anyone who knew where to look.  

Forensic researchers believe the available information dates back to 2013 and only relates to hotel reservations. While the information contained in the unsecured database could be used to commit several identity crimes and fraud, right now, there is no evidence the information has been copied and removed from the database. Also, right now, there are no reports of the data being used. 

Software Provider Behind Large Travel Websites Leaves Database Unsecured 

Prestige Software provides technology services to websites that many consumers may have used, including: 

  • Booking.com 
  • Expedia 
  • Hotels.com 
  • Sabre (The reservation system used by American Airlines) 
  • Other hotel reservation websites & mobile apps 

The cloud database was hosted in an Amazon Web Services (AWS) environment that included basic security protections. However, they were not configured. Prestige Software confirmed the database was open to the internet and is now secured.  

Information Exposed Due to Unsecure Prestige Software Database 

The information stored in the unsecured database included large amounts of personal information like full names, email addresses, national I.D. numbers and phone numbers of hotel guests. Additional information stored includes: 

Credit card details: card number, cardholder’s name, CVV and expiration date 

Payment details: total cost of hotel reservations 

Reservation details: reservation number, dates of a stay, the price paid per night, additional requests made by guests, number of people, guest names and much more 

What Impacted Consumers Need To Do 

Consumers who have used these travel websites should assume that any information they shared since 2013 is in the wild and available to be misused in identity crimes, fraud and phishing schemes. Consumers should act as if they have already received a breach notice due to the unsecured database and take the necessary steps to protect their personal information

  • Change your passwords on the travel accounts to a longer, memorable passphrase. Make sure it is unique to the account. Do not use the same passphrase on more than only one account because it helps the bad guys. 
  • Add two-factor authentication. 
  • Freeze your creditif you haven’t already, and monitor your credit card statements for unusual activity over the next few months. 
  • Keep an eye out for phishing attemptsespecially related to any websites affected by this breach or other travel-related websites. Remember, the best protection is to never click on unsolicited links. If you are unsure, contact the company directly.  

How It Impacts Prestige Software 

For the company, the impacts of the lapse in cybersecurity could be significant. Prestige Software is based in Spain and subject to the European Union’s strict privacy and cybersecurity law, known as the General Data Protection Regulation (GDPR). Companies found to have failed to protect consumer information are subject to significant fines up to four percent of their annual revenue.  

Also, companies that process credit cards are subject to self-regulations. The penalty for failing to comply with the Payment Card Industry (PCI) standards include, in some cases, a company losing the right to process debit and credit cards. It is surprising that we have to continue to remind companies of a simple fact: Companies are responsible for securing their cloud environments, not cloud platform providers like Amazon, IBM, Microsoft or any other cloud services companies. Cloud hosts will make basic tools available, but companies have to use them. Also, companies are still responsible for patching their applications and maintaining their advanced cybersecurity tools.  

notifiedTM  

For information about recent data breaches, consumers and businesses should visit the ITRC’s new data breach tracking tool, notifiedTM. It is updated daily and free to consumers. Organizations that need comprehensive breach information for business planning or due diligence can access as many as 90 data points through one of the three paid notified subscriptions. Subscriptions help ensure the ITRC’s identity crime services stay free.  

Contact the ITRC 

If you believe you have been affected by the Prestige Software database exposure and want to learn more or think you’re the victim of an identity crime, contact the ITRC at no-cost by calling 888.400.5530 or by live-chat on the company website. Also, download the free ID Theft Help App to access resources, a case log and much more.  

Join us on our weekly data breach podcast to get the latest perspectives on the last week in breaches. Subscribe to get it delivered on your preferred podcast platform. 


Timberline, BankSight and MAXEX Headline the Most Notable Data Breaches in October

California Voters Pass Strongest Privacy Law in the U.S. – The California Privacy Rights Act (CPRA)

Reports Show Consumer Privacy and Cybersecurity Views Have Evolved

  • Election scams are beginning to appear, prompting the FBI and Cybersecurity and Infrastructure Security Agency (CISA) to warn consumers that spoofed internet domains and email accounts pose cyber and disinformation risks to voters. 
  • Scammers are also looking to trick voters by mimicking ballot-tracking text services
  • Identity thieves are seeking many different forms of personally identifiable information (PII), looking to commit malware attacks, and creating fake websites to collect PII or spread false or misleading information. 
  • Consumers should never share PII, respond to any unexpected messages until they have verified the website address, email address or text message link by checking with the legitimate source.  
  • For more information, or if you fell victim to an election scam, reach out to the Identity Theft Resource Center toll-free at 888.400.5530 or on our website via live-chat.  

The general election is less than one month away, and scammers are aware. Multiple voting organizations are expressing concerns over fake election-related websites that look like official voting resources, but contain false or misleading information, as well as phishing emails that are designed to gather personally identifiable information (PII) or spread malware. Some states are also seeing scammers trying to trick voters with phony text messages, like in California, where they mimic ballot-tracking text services. The FBI and Cybersecurity and Infrastructure Security Agency (CISA) want to help people spot and avoid every form of election scam.  

Who It Is Targeting 

Voters; Online device users 

What It Is 

Scammers are using many different tactics to try to trick voters: 

  • They create fake election-related websites to spread misinformation, confuse people, or trick voters into sharing personal information ahead of the November 3 elections. According to the FBI and CISA, election scams around fake websites aim to mislead voters and try to use interest around voting to steal people’s passwords. Scammers create websites that try to imitate election websites by altering one or two letters in the site’s address.  
  • Another election scam the FBI and CISA want people to be aware of is phishing emails. Scammers email voters from spoofed addresses that appear to come from election officials.  
  • Scammers are using text messages to attack, too. Some text messages claim they are from the United States Postal Service (USPS). Others look like they are from the Registrar of Voters asking consumers to take a survey or re-register to vote. Some even offer prizes for voting or registering to vote. 

What They Are After 

“There’s risk to you personally,” James Lee, Chief Operating Officer of the Identity Theft Resource Center (ITRC), told NBC 7 San Diego in an interview. “And in this case, because we’re talking about an election, there’s risk to our society. There’s risk to our country.” 

All of these election scams try to steal usernames, passwords or email addresses. They lead to the collection of PII and spread malware, leading to the potential of more compromises and financial losses in the future. 

What You Can Do 

  • Verify the spelling of all websites, email addresses or links in text messages. Make sure domains consist of http or https at the beginning of the domain, and .gov at the end if it is a government website. 
  • If you receive an unexpected or unsolicited email or text message, ignore it and do not click on any links. Go directly to the source to verify the validity of the message. 
  • Find election information from trustworthy websites, like the Election Assistance Commission.  
  • Make sure all of your applications are up-to-date and update your anti-virus and anti-malware systems. 
  • If possible, use two-factor authentication (2FA) on your accounts.  
  • Disable or remove unneeded applications from your devices. 

If you believe you are a victim of an election scam or want to learn more, contact the ITRC to speak with an expert advisor toll-free at 888.400.5530. You can also live-chat with us on our company website. 

People are spending more time on their phones, tablets and computers now than ever, making the importance of cyber-hygiene tips as paramount as they’ve ever been. The Identity Theft Resource Center (ITRC) wants to highlight some of the best practices and steps that users can take to improve their online security.

We recommend everyone make these cyber-hygiene tips part of their regular routine to greatly reduce their risk of identity theft or other cybersecurity compromises.

1. Use a secure connection and a VPN to connect to the internet

A virtual private network (VPN) is a digital tool that keeps outsiders, such as hackers, identity thieves, spammers and even advertisers from seeing online activity. Users should also be wary of public Wi-Fi. While public Wi-Fi may be convenient, it can have many privacy and security risks that could leave someone vulnerable to digital snoops. If connecting to public Wi-Fi, be sure to use a VPN.

2. Get educated about the terms of service and other policies

It is important to understand what the terms of service and other policies say because, once you check the box, you may have agreed to have your information stored and sold, automatic renewals, location-based monitoring and more.

3. Make sure anti-virus software is running on all devices

It is very important to have anti-virus software running on every device because it is designed to prevent, detect and remove software viruses and other malicious software. It will protect your devices from potential attacks.

4. Set up all online accounts (email, financial, shopping, etc.) with two-factor or multi-factor authentication

Two-factor authentication (2FA) or multi-factor authentication (MFA) adds an extra layer of protection to your accounts; it requires at least two separate verification steps to log into an account. Relying on a minimum of two methods of login credentials before accessing accounts will make it harder for a hacker to gain access.

5. Use secure payment methods when shopping online

One easy cyber-hygiene step is to only shop on trusted websites and use trusted payment methods. Consumers should not use payment portals or shop on websites with which they are not familiar.

Always use a payment instrument that has a dispute resolution process – like a credit card or PayPal – if you have to shop on an unfamiliar site.

6. Use unique passphrases for passwords and do not reuse passwords

The best practice these days is to use a nine to ten-character passphrase instead of an eight-character password. A passphrase is easier to remember and harder for hackers to crack.

Also, users should employ unique passphrases; if they use the same one, hackers can gain access to multiple accounts through tactics like credential stuffing.

7. Never open a link from an unknown source

Do not click on links or download attachments via email or text – unless you are expecting something from someone or a business you know. If it is spam, it could insert malware on your device.

Also, never enter personally identifiable information (PII) or payment information on websites and web forms that are not secure or have not been fully vetted. It could be a portal to steal personal information.

8. Make sure devices are password protected

If devices are not password protected, it is just that much easier for a hacker to share or steal personal information. Without a layer of protection or authentication to access the device, all the information saved on it becomes fair game. Use a PIN code, biometric or pattern recognition to lock your devices and set the same protection for apps that have access to sensitive information like banking or credit cards.

9. Log out of accounts when done

This is another bad habit that makes it much easier for someone to share or steal your information. Always log out of accounts when done so no one can get easy access to them.

While there is nothing that can be done to eliminate identity theft, account takeovers and other malicious intent, these cyber-hygiene tips will help keep consumers safe, as well as reduce the number of cybercrime victims.

For anyone who believes they have been a victim of identity theft or has questions about cyber-hygiene tips, they can call the ITRC toll-free at 888.400.5530 to speak with an expert advisor. They can also live-chat through the website or the free ID Theft Help app.


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