The Office of Consumer Protection in West Virginia has issued an alert to consumers warning them of a scam involving phone calls from “tech support”.
Scam: Windows Tech Support
Who Is It Targeting: West Virginians
What Is It: The Office of Consumer Protection in West Virginia has issued an alert to consumers warning them of a scam involving phone calls from “tech support”. Individuals are receiving phone calls from scammers claiming to be “tech support” technicians working for Microsoft. The callers tell potential victims that their computer has reported problems to Microsoft and that they are calling to make repairs. Once the victim gives the scammers access to their computer, the scammers download malware that will search the computer for such things as log-in credentials, saved banking information and other personal information which will allow the scammers to steal their identities. In some cases once the scammers have completed their search, they lock the computer and demand payment to unlock the computer. Even if the victim pays the ransom, they may or not gain access to their computer.
What Are They After: Personal Information Stored on Your Computer and Ransom
How Can You Avoid It: Microsoft, or any large computer company, will not call consumers unsolicited to provide tech support. If you receive one of these calls, simply hang up. If you do give the scammers access to your computer and they ask for ransom, hang up and take your computer to a trusted computer repair shop. If you have concerns, you can contact the West Virginia Attorney General’s Consumer Protection Division at 800-368-8808. If your information has been exposed contact the ITRC and speak with a victim advisor at 888.400.5530.