FAQ

A: Yes, here’s why.

• Founded in 1999, the Identity Theft Resource Center® (ITRC) is a national nonprofit organization established to empower and guide consumers, victims, business and government to minimize risk and mitigate the impact of identity compromise and crime. Through public and private support, the ITRC provides no-cost victim assistance and consumer education through its website live-chat idtheftcenter.org and toll-free phone number 888.400.5530. 
• The ITRC’s Annual Report is a comprehensive look at the mission and operations of the ITRC. The ITRC Annual Report provides a complete picture of who we are, what we do, and how we operate. As a non-profit corporation, we strive to achieve a high standard of transparency and accountability. Our integrity is important to those victims we serve, to our community, and to those corporations and agencies that support us by their sponsorship, and grants.
• The ITRC is a U.S. Department of Justice, Office of Justice Programs, Office for Victims of Crime grantee under grant 2018-V3-GX-K007.
• The ITRC is a Platinum Member with Guidestar and a Better Business Bureau (BBB) Accredited Charity. Transparency is an important part of ensuring that we maintain our public credibility.
• As a 501c3 charity, the ITRC must file a 990 with the IRS annually. View our latest 990 here.

A: The ITRC never charges consumers.

• The ITRC is the only nonprofit in the U.S. to provide no-cost identity theft victim remediation services for individuals. The ITRC never charges consumers for assistance and any communication you receive claiming to offer an ITRC service for a fee is a scam.

A: The ITRC never collects sensitive information.

• The ITRC does not request or collect sensitive personal information like Social Security numbers, driver’s license numbers or physical addresses. The ITRC may ask for your email or phone number to send you free identity theft resources and educational advice. The limited information you share is never sold and only shared with our research partners with your permission.
• Read our full privacy policy here.

A: We will walk you through a series of questions to prevent or recover from identity theft.

1. Tell us what happened.
2. We’ll ask a series of questions to help determine the scope of the problem.
3. Receive a custom plan of action steps you need to take next – the plan will be shared with you live as well as emailed to you for future reference.

• Search our recovery center here for more resources.

A: You can receive basic information about how to resolve the most common types of identity compromise or misuse or leave us a message.

• An advisor will follow up with you the next business day to ensure all your questions and concerns have been answered.

A: The Identity Theft Resource Center (ITRC) is committed to providing access to all individuals who are seeking information from our website.

• To achieve this objective, the ITRC website is designed and maintained to adhere to the internationally recognized Web Content Accessibility Guidelines (WCAG).
• Read more about our accessibility initiative here.