X
Contacted by us, but you never reached out to the ITRC? Ignore it - it’s a scam!
Skip to content
ITRC logo white final
ITRC-logo-color-final.svg

Support the ITRC

Business Login

Call Now 888.400.5530

  • Victim Help Center
  • Solutions

    Prevent Identity Theft

    Protect your identity from theft and misuse.

    Recover My Identity

    Get direct assistance, a custom remediation plan, and resources if you're a victim.

    Protect My Business

    Explore our business service offerings today.

    Breach Alert

    Get information on the latest data compromises.

    Additional Support

    Vulnerable populations can get additional support to help protect their identity.

  • Resources

    Insights

    Get the latest information on identity crimes.

    Newsletter

    Stay up-to-date on the latest news and happenings from the ITRC.

    Reports

    Explore independent surveys and studies from the ITRC.

    Podcasts

    Hear or read the latest in data security and privacy, as well as identity compromise and crime.

    Events

    Explore upcoming events involving the ITRC.

    Newsroom

    Check out the ITRC’s hub for journalists and policy makers.

  • About the ITRC
  • Contact

What Can Someone Do With Your Account and User Credentials?

Home Help Center What Can Someone Do With Your Account and User Credentials?

An account and user credentials are the pieces of information that verify that you are the rightful account owner of the account(s) you are trying to access. Some of the information may be generated by the company that issued the account to you. Other information is shared by you. Even temporary accounts and user credentials can be used by identity thieves.  

What Are Accounts and User Credentials?

At the Identity Theft Resource Center (ITRC), we consider the following pieces of personal information accounts and user credentials:

  • Account number
  • Username
  • Password
  • Security questions
  • Personal identification number (PIN)
  • Security code
  • One-time password (OTP)

What Can an Identity Thief Do With My Account and User Credentials?

The most common things that can happen with your account and user credentials are an identity thief can access your existing accounts and:

  • Change the credentials so you can no longer get into your account.
  • Take whatever you have in your account.
  • Trick others into believing you are running your account and scam others out of their personal information, finances, or goods and services.

How Do I Protect My Account and User Credentials?

The easiest way is not to share your information unless it is needed. In this instance, nobody will need your account or user credentials.

  • Do:
    • Have unique credentials for each account that you own. This includes each credential listed – do not reuse usernames or passwords, and try to pick different security questions or different sets of security questions for each account.
    • Use a secure method to store your credentials.
  • Do Not:
    • Share your credentials with anyone. If you have a trusted individual who needs to be a user on your account, most accounts allow that trusted individual to share your account with their own credentials once you give permission.

Contact the ITRC

To learn more about accounts or user credentials, or if you believe you were the victim of an identity crime, contact the ITRC. You can speak with an expert advisor toll-free by calling 888.400.5530 or visiting our website to live chat during our regular business hours, Monday-Friday, 6 a.m.-5 p.m. PST. You can leave a message for an advisor if you contact us outside of our business hours, and we will respond the next business day. Just visit www.idtheftcenter.org to get started.

This information should not be used in lieu of legal advice. Any requests to reproduce this material, other than by individual victims for their own use, should be directed to [email protected].

Get ID Theft News

Stay informed with alerts and newsletters from the Identity Theft Resource Center.

Global 100 2026 awards logo
ITRC 2026 Merit Award Winner
candid seal platinum 2026
Charity Navigator Badge Logo
Facebook-f X-twitter Youtube Linkedin-in Instagram
  • Support Our Mission
  • Our Mission
  • Contact
  • Media Resources
  • Cy Pres Awards
  • FAQ
  • Support Our Mission
  • Our Mission
  • Contact
  • Media Resources
  • Cy Pres Awards
  • FAQ
  • Privacy Policy
  • Live Chat Policy
  • Accessibility
© Copyright 2026 – Identity Theft Resource Center

This website was supported in part by grant number 15POVC-21-GK-01092-NONF and 15POVC-22-GK-01803-NONF, awarded by the Office for Victims of Crime, Office of Justice Programs, U.S. Department of Justice. The opinions, findings, and conclusions or recommendations expressed in this product are those of the contributors and do not necessarily represent the official position or policies of the U.S. Department of Justice. View more about our copyright info here.

  • Victim Help Center
  • Solutions
    • Prevent Identity Theft

      Protect your identity from theft and misuse.

    • Recover My Identity

      Get direct assistance, a custom remediation plan, and resources if you’re a victim.

    • Protect My Business

      Explore our business service offerings today.

    • Breach Alert

      Get information on the latest data compromises.

    • Additional Support

      Vulnerable populations can get additional support to help protect their identity.

  • Resources
    • Insights

      Stay up-to-date on the latest news and happenings from the ITRC.

    • Newsletter

      Stay up-to-date on the latest news and happenings from the ITRC.

    • Reports

      Explore independent surveys and studies from the ITRC.

    • Podcasts

      Hear or read the latest in data security and privacy, as well as identity compromise and crime.

    • Events

      Explore upcoming events involving the ITRC.

    • Newsroom

      Check out the ITRC’s hub for journalists and policy makers.

  • About the ITRC
  • Contact


  • Call Now 888.400.5530