Did you get a letter in the mail about the census? The Identity Theft Resource Center (ITRC) has seen a rise in our contact center through calls and LiveChat messages recently about a letter from the U.S. Census that people have been getting in the mail titled “My 2020 Census.” Callers are afraid it might be a scam because of the word “my” before “2020 Census.”

The ITRC has verified the legitimacy of this letter and is not a scam. The official U.S. Census Bureau website “2020census.gov” will direct people to “ https://my2020census.gov/,” where you will start your individual questionnaire. You will then be asked to log in with the 12-digit Census code provided in the materials that were mailed to you. It is safe to login with the 12-digit code and is not a scam.

The U.S. Census Bureau also has an alert on its website that individuals will receive this letter between March 12-20, 2020.

Image from https://my2020census.gov/

The ITRC is encouraged by all of the calls and messages to the contact center because if something seems suspicious, you should always reach out to a verifiable resource to confirm or deny the validity of the letter, email, etc. The U.S. Census Bureau also has a helpful page about how to verify a census survey, mailing or contact here: https://www.census.gov/programs-surveys/surveyhelp/verify-a-survey.html  

Update as of 3/20/20: During this time of quarantine due to COVID-19, all Census field operations have been suspended. As noted in a press release, “Beginning today, in support of guidance on what we can all do to help slow the spread of coronavirus, 2020 Census field operations will be suspended for two weeks until April 1, 2020.” This means if someone knocks at your door claiming to be from the U.S. Census Bureau, it is a scam and you do not provide them any information.

If you get a letter in the mail in the coming days titled “My Census 2020,” follow the instructions on it and take part in the survey. If you have any questions, call the ITRC toll-free at 888.400.5530 or live chat with one of our advisors.


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