Victim Help Center

The ITRC’s Victim Help Center has answers to the most common identity theft questions, helpful resources, and solutions.

Quick Start Guide

Are you, or someone you know, the victim of identity theft? Or have you received a data breach notice? If so, here are the steps for you to take.

1

Freeze Your Credit

A credit freeze is the most important thing you can do to prevent identity theft. Frozen Pii is a free service devoted to making it easy to protect yourself with a credit freeze.

frozenpii.org

2

Gather Documents

Make sure to gather any relevant documents, including the source of the breach if available, and any of the following:

  • FTC/Police identity theft report
  • Copy of the credit report that shows fraudulent accounts opened in your name
  • Data breach notice

3

Text, Call, or Chat with the ITRC

Speak with an ITRC expert advisor toll-free by text message or phone (888.400.5530) during our normal business hours (6 a.m.-5 p.m. PST) for one-on-one assistance. You can also chat with an advisor on the website using the chat feature.

Additional Support for Vulnerable Populations

How can you help or recover if you are the victim of an identity crime?

Foster youth are more susceptible to identity crimes because they often do not have access to their identity documents. Trafficking survivors are often asked to surrender any identity documentation they have or are asked to obtain new forms of identity documents that are then controlled by their trafficker. Victims of intimate partner abuse often do not manage or maintain their identity documentation as they are controlled by their abuser. Email [email protected] to find the best way to discover if you or someone you are supporting is a victim of an identity crime, how to recover from identity crimes, or how to protect personal information.  

This product was supported by grant number 15POVC-22-GK-01803-NONF, awarded by the Office for Victims of Crime, Office of Justice Programs, U.S. Department of Justice. The opinions, findings, and conclusions or recommendations expressed in this product are those of the contributors and do not necessarily represent the official position or policies of the U.S. Department of Justice.